ChapelHillRecruiter Since 2001
the smart solution for Chapel Hill jobs

Branch Sales & Service Representative (MLO)

Company: PNC Financial Services Group
Location: Chapel Hill
Posted on: July 31, 2019

Job Description:

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Branch Sales and Service Representative, you will engage in proactive sales and customer service activities including teller transactions and developing referral opportunities. This position, within PNC's Retail Branch Banking Network, is based in Chapel Hill, North Carolina at the University Mall branch.

Job Profile


  • Delivers a unique customer experience aimed to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
  • Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships.
  • Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
  • Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

    PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

    • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
    • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.


      • To learn more about this and other opportunities on our team.Watch this video.


        CompetenciesBanking Products - Knowledge of and ability to provide products and services available through the retail banking branch.

        Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

        Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

        Matrix Management - Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.

        Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

        Prospecting. - Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact.

        Retail Lending - Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures and ensure compliance with local and company policies.

        Selling. - Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.

        Tech Savvy - Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being.Pursues opportunities for continuous learning to obtain knowledge and build on ability to use technology tools, such as mobile tools and digital wallets.

        Understanding Customer Needs - Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.

        Work Experience

        Roles at this level typically do not require a university / college degree, however may require related experience or product knowledge to accomplish primary duties. Typically

        Education

        No Degree (Required)

        Disability Accommodations Statement

        The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

        Equal Employment Opportunity (EEO)

        PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Keywords: PNC Financial Services Group, Chapel Hill , Branch Sales & Service Representative (MLO), Sales , Chapel Hill, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Local Sales Manager - Media
Description: Client Reference Code: 247590-1 br Spectrum Reach is looking for a dynamic sales leader to manage and drive revenue in our Cary / Raleigh, NC local media market. br br Spectrum Reach www.spectrumreach.com (more...)
Company: Spectrum
Location: Durham
Posted on: 08/24/2019

Professional Sales - Entry Level
Description: Professional Sales - Entry Level br br Acquire is looking for aspiring individuals seeking to gain experience training in Business Development, Management, Sales, Communications, Branding, and Marketing. (more...)
Company: Acquire
Location: Raleigh
Posted on: 08/24/2019

Customer Service/Sales - Part Time - Interview Now - $15.00 base-appt.
Description: Customer Service/Sales - Part Time - Interview NowWe are currently running interviews for customer sales service. Part time work, paid weekly. Previous experience isn't required - we provide all of (more...)
Company: Vector Marketing
Location: Winston Salem
Posted on: 08/24/2019


Financial Services Agent
Description: The Agent Opportunity br br We look for people who: br br Want to make a positive difference in people's lives and in their community br Want a career that is both personally and financially (more...)
Company: State Farm
Location: Winston Salem
Posted on: 08/24/2019

Customer Service/Sales - Part Time - Interview Now - $15.00 base-appt.
Description: Customer Service/Sales - Part Time - Interview NowWe are currently running interviews for customer sales service. Part time work, paid weekly. Previous experience isn't required - we provide all of (more...)
Company: Vector Marketing
Location: High Point
Posted on: 08/24/2019

Virtual / At Home Customer Service Representative
Description: Got a bad case of the Mondays Bad hair day Tired of sitting in traffic Let Omni Interactions make everyday a Friday Were looking for at-home agents to assist
Company: Omni
Location: Fayetteville
Posted on: 08/24/2019

Insurance Agent
Description: The Agent OpportunityWe look for people who: Want to make a positive difference in people's lives and in their community Want a career that is both personally and financially rewarding Have key entrepreneurial (more...)
Company: State Farm
Location: Winston Salem
Posted on: 08/24/2019

Life Insurance Agent
Description: LIFE AND HEALTH INSURANCE AGENTS NEEDED. PART TIME OR FULL TIME EXPERIENCE NOT NECESSARY NOT LICENSED-NO PROBLEM GREAT TRAINING PROGRAM
Company: National Agents Alliance
Location: Raleigh
Posted on: 08/24/2019

Customer Service - Independent Beauty Sales Consultant
Description: We are currently hiring new professional, highly motivated and self sufficient IBSC Independent Beauty Sales Consultants to sell our skin care and cosmetic beauty products. This is a genuine job online (more...)
Company: Mommy Jobs Online
Location: Greenville
Posted on: 08/24/2019

Stay at home - Customer Service Agents - $15 per hr.
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . You don 039 t just want a job, you 039 re seeking an adventure Please reference agent id code MJOLRebeccaN on (more...)
Company: Mommy Jobs Online
Location: Chapel Hill
Posted on: 08/24/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Chapel Hill RSS job feeds