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Office Administrator/Agent Experience Coordinator

Company: Compass
Location: Chapel Hill
Posted on: January 8, 2022

Job Description:

At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.

What You Will Do

You will be the primary Office Administrator for our Chapel Hill office and provide Level 1 technology support to customers (agents). Responsibilities include:
Welcome all guests to the office and coordinate with host
Ensure facilities standards, security, and aesthetics are maintained by conducting daily quality-assurance walkthroughs, holding third-party vendors accountable to their scope of services, and coordinating office repairs/services.
Maintain and order necessary office supplies from appropriate vendors
Process and distribute all incoming mail
Handle agent and employee requests via in-person interactions, email, and Zendesk tickets.
Champion Compass culture by planning and executing in-office and off-site meetings and events.
Assist customers with printing materials and troubleshooting printer as needed
Document and continuously improve best practices, resources, and SOPs
Master Compass technology and educate agents on Compass products and programs to enable best business practices in a competitive landscape
Support agent software and program engagement to help agents become power users
Conduct in-person Compass product and program training and meetings with agents as needed.
Provide general, non-specialized, marketing support to agents as needed
Troubleshoot issues related to marketing, Compass tools, technology/devices, enterprise systems, etc.
Other Agent Experience tasks include (but are not limited to): Monitoring ZenDesk requests, Agent account set-up confirmation, Agent page updates, Agent directory management, Organizing documents, Tracking agent memberships & license expirations, Updating agent calendars, and more.
Provide administrative support to member(s) of the management team as needed, including calendaring and scheduling management, travel arrangements, and time and expense reports
Partner closely with Real Estate Sales Manager to provide the highest level of support for customers
Responsibilities vary depending on the needs of the region, but could include: Sales meeting preparation, floor duty scheduling, deposit rental commission checks, and more.

What We Look For
BA/BS degree or equivalent practical experience
2-4 years of service experience with an emphasis on facilities, hospitality, corporate services, and/or equivalent client-facing office management experience
You possess a real passion for serving customers trying to grow their businesses
Articulate and polished communication style
Friendly, warm personality
Proactive and resourceful
Strong organizational skills, detail oriented
You have multi-tasking down to a science; handling multiple accounts and assignment simultaneously
Experience in providing administrative support in a professional work environment
You have an interest in new software and cutting edge programs in the larger real estate landscape; demonstrated ability to quickly learn and master new software applications
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence, Gsuite) a plus
Experience at a startup or real estate brokerage preferred

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Keywords: Compass, Chapel Hill , Office Administrator/Agent Experience Coordinator, Sales , Chapel Hill, North Carolina

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