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Production Management Senior Analyst

Company: Metlife Tech Jobs
Location: Chapel Hill
Posted on: November 24, 2019

Job Description:

Job Location: Cary, NCJob SummaryThe Application Maintenance and Support team focuses on improving system stability and quality by eliminating chronic and repeat incidents; minimizing their impacts on production systems through effective root cause investigation. The Production Management Senior Analyst is a hands-on role responsible for day-to-day activities including the investigation and resolution of problems, fulfillment of support ticket requests and system restoration, and analyzing team metrics. The Production Management Senior Analyst will be successful by building relationships and guiding a team to its fullest potential using agile practices, such as Scrum and Kanban. This role will support MetLife Holdings applications which include loans, issues, cash surrenders, claims, and trading interfaces (variable annuities and other variable products).Key Responsibilities:Work with product owners and technology teams to align priorities and collaborate on a daily basis Manage transparent and trusted communication of problems tickets with stakeholdersPerform/approve/validate Root Cause Analysis (RCA), data updates, break-fix coding and/or scripting and code reviewsMaintain coding and security standardsProactively learn products and code baseFacilitate daily standups / lead a team of consultants (on/off shore resources), protecting the team from uncontrolled injection of work and monitor team performance and effectivenessPromote continuous improvement to maximize productivityAdvise team on operational values, practices and processesProvide business and technical expertise through team brainstorming to address challenges and develop solutionsPotential on-call support for production outagesServe as portfolio scrum master working with partner teams to prioritize capacity and outputEssential Business Experience and Technical Skills:Required experience:Bachelor's degree in Computer Science, Information Systems, or related field3+ years of related IT experience including experience with mainframes3+ years with SQL on RDBMS such as Oracle and IBM UDB, ability to run basic SQL queriesExperience in production support, application development, infrastructure or technology operationsStrong verbal and communication skills with strong analytic and troubleshooting skills and ability to lead and influence othersPreferred:3+ years programming in J2EE, Java, JSP, SOAP, Web Services, Java Script, HTML, and XML2+ years of experience operating in an Agile SDLC environment utilizing frameworks like Scrum and KanbanASE, CSM or SSM certifiedUnderstanding and experience in ITIL framework and/or DevOps principlesExperience leading offshore team and vendorsPrevious use of monitoring tools, such as AppDynamicsFinance/Insurance industry experienceService Now and Jira ExperienceMultilingualBusiness CategoryApplication Maintenance and Support - MetLife Holdings Number of Openings1At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.MetLife maintains a drug-free workplace.For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.Requisition #: 112761 SDL2017

Keywords: Metlife Tech Jobs, Chapel Hill , Production Management Senior Analyst, Professions , Chapel Hill, North Carolina

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