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NOC Technician II

Company: Communication Technology Services Inc
Location: Chapel Hill
Posted on: November 9, 2019

Job Description:

CTS (www.cts1.com) is a nationwide leader in the Design, Engineering & Installation of Distributed Antenna Systems (DAS). We work on high profile, cutting edge projects nationwide. We seek a NOC Technician II for work in Chapel Hill, NC. Job hours are 8:00pm 8:00am Wednesday thru Friday and 2:00am 8:00am on Sunday. At times, on-call work may be required. JOB DESCRIPTION:NOC Technician IIThe NOC Technician 2 will work under the direction of the NOC Manager to meet daily requirements of the Network Operations Support Center. His/her role includes dynamic response to system alerts and alarms for all systems being monitored through the NOC. Proficient in the diagnostics for LAN/WAN Network, WLAN and DAS related systems, the Technician 2 will coordinate appropriate triage, response, dispatch, and repair of any system in alarm. Concurrently, Technician 2 will be responsible for maintaining system databases, ticketing, maintenance dispatching, billing support, administrative support, and other requirements as detailed by the NOC Manager.Responsibilities:

  • Monitoring all supported wireless infrastructure and providing level one and two troubleshooting
  • Create, monitor, and close trouble tickets for alarms.
  • Maintain contractual SLAs for in a timely resolution by local personnel
  • Provide trend analysis on alarms
  • Support local technicians remotely with troubleshooting capabilities
  • Program new equipment into the monitoring system.
  • Updating monitoring system to reflect current DAS configurations
  • Update and maintain NOC site as well as ACE and NET sites
  • Be familiar with all CTS supported DAS equipment OEMs
  • Program and maintain firewall and demark points for system monitoring
  • Assist in support and maintenance of CTS personnel certification tracking
  • Create and maintain standard operating procedures for CTS
  • Mentor regional techs in proper use of ticketing tools, driving incident resolution
  • Process and assist with RMA of equipment
  • Track spare equipment by location company wide
  • Assist with tracking and calibration of toolsRequired Skills:
    • Ability to travel when required (-15%)
    • Excellent attention to detail and a strong sense of the priority of fully completing projects is demanded.
    • Strong verbal and written communication capabilities as well as a desire to mentor and teach field technicians in the application of troubleshooting and repairing systems.
    • Office and Field experience in case by case resolution of network and/or system issue
    • Excellent computer skills and full working knowledge of Windows, Microsoft Office, Visio, and iBwave platforms.Experience:2 plus years experience in systems / network monitoring / analysis as well as a working knowledge of CTS Operations Standards and Fiber/Passive DAS and WLAN systems.Education:Shouldhave A+, Security +, Network + / Server +, or equivalent or higher accredited certifications / degree#LI-GP1 PI115213278

Keywords: Communication Technology Services Inc, Chapel Hill , NOC Technician II, Professions , Chapel Hill, North Carolina

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