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Cary, NC - Customer Experience Associate 9.16.19 - Chapel Hill

Company: ManpowerGroup Solutions
Location: Chapel Hill
Posted on: November 5, 2019

Job Description:

Job Description * Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs * Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution. * Provides customer with appropriate standard information requested. * Derives all necessary information from customer to update database. * Understands when to seek help and/or escalate to a more senior role ManpowerGroup. Category: , Keywords: Customer Retention Specialist

Keywords: ManpowerGroup Solutions, Chapel Hill , Cary, NC - Customer Experience Associate 9.16.19 - Chapel Hill, Other , Chapel Hill, North Carolina

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