the smart solution for Chapel Hill jobs

Service Desk Associate -

Company: RHO
Location: Chapel Hill
Posted on: November 5, 2018

Job Description:

The Service Desk Associate is part of an internal technology customer service team that maintains, analyzes, troubleshoots, and resolves PC hardware and software issues as well as identifies network problems related to PCs. Responsibilities include installing and configuring PC software and hardware, and performing repairs, upgrades, and replacements as needed. This position also performs systems administration on various network platforms. The successful candidate exudes customer service via respectful interactions with teammates and clients while providing timely and effective services to company employees.

The responsibilities of this position fall into four major categories - customer service, process/systems administration, technical support and request fulfillment.

  • Provide customer service to internal users (both local and remote) including willingness to work flexible and/or non-traditional hours as necessary
  • Manage service ticket queue, escalations, and follow-ups
  • Troubleshoot, diagnose, and resolve complex PC, application, and network problems
  • Contribute to technical documentation in the internal knowledge base
  • Troubleshoot and repair general network connectivity issues
  • Provision new systems and office phones
  • Perform software installations
  • Perform user administration in a Windows Active Directory environment, including assigning file permissions
  • Monitor Enterprise Backup systems (NetVault)
  • Support, implement, and use Windows 7, 8.1 and 10
  • Perform corporate OS deployments (MS SCCM)
  • Install, configure, maintain and repair enterprise printers (HP)
  • Provide remote support utilizing tools such as TeamViewer and Windows Remote Desktop

    • BA/BS Computer Science/Information Systems or Associate Degree in computer technologies or appropriate IT certification or equivalent one year of relevant work experience. Willing to accept no relevant work experience (new graduates) if technical degree in place
    • Detail oriented and organized
    • Focused and committed
    • Ability to quickly learn new techniques

      Keywords: RHO, Chapel Hill , Service Desk Associate -, Other , Chapel Hill, North Carolina

      Click here to apply!

      Didn't find what you're looking for? Search again!

      I'm looking for
      in category

Other Other Jobs

Currently looking for ambitious individuals to work from home
Description: Currently looking for ambitious individuals to work from home Description: Currently looking for self motivated individuals to work
Company: Ameriplan Corporation
Location: Raleigh
Posted on: 11/16/2018

Call Center Representative - Work at Home
Description: Call Center Representative ndash Work at Home br br br br Make your work from home dream a reality br br Don't wait another minute br br Use your computer skills and sparkling personality (more...)
Company: Arise
Location: Raleigh
Posted on: 11/16/2018

Consumer Protection Officer
Description: The position of Consumer Protection Officer is currently available at the North Carolina Real Estate Commission office in Raleigh. 13 br Salary Hiring Range: 47,512 - 57,014 13 br DUTIES: Responds (more...)
Company: NC Real Estate Commission
Location: Raleigh
Posted on: 11/16/2018

Current College Students - Stores Executive Intern: Pennsylvania/Delaware/Baltimore
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Raleigh
Posted on: 11/16/2018

Current College Students - On Campus Content Creator ($150) - 5-Day, Part-Time
Description: As a Media Producer for CampusReel you will be responsible for filming, curating, and organizing a series of short videos that give prospective
Company: CampusReel
Location: Durham
Posted on: 11/16/2018

Virtual Recruiter - (Remote)
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs Online
Location: Raleigh
Posted on: 11/16/2018

Description: A minimum of four years pharmaceutical experience in biological manufacturing is preferred. List specific skills and minimum expertise ie., typing speed
Company: Global Channel Management, Inc.
Location: Raleigh
Posted on: 11/16/2018

Residential Counselor
Description: Boys Girls Home of North Carolina in Lake Waccamaw is now hiring a Residential Counselor. Are you a person of excellence and compassion Is your passion to help vulnerable children heal,
Company: Boys and Girls Homes of North Carolina
Location: Greensboro
Posted on: 11/16/2018

Babysitting Wanted - Excellent Positions With Children/Adults With Special Needs, Seeking Sitter
Description: Looking for a Habilitation Technician with preferred experience not required with persons with Intellectual/Developmental Disabilities. br br This candidate will: br br Provide support to a (more...)
Company: Sitter
Location: Raleigh
Posted on: 11/16/2018

(CDL-A Required) OTR Truck Driver - Make $55k - $60k+ !
Description: About J.B. HuntJ.B. Hunt Transport, Inc. is a Fortune 500 company that specializes in freight shipping for large and small businesses. A top-ranked third party logistics 3PL provider and one of the (more...)
Company: JB Hunt
Location: Greensboro
Posted on: 11/16/2018

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Chapel Hill RSS job feeds