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Customer Service Representative

Company: Carolina Slate, LLC
Location: Chapel Hill
Posted on: November 15, 2022

Job Description:

Job Description Responsibilities for Customer Service Representative Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion Document all inquires, requests, resolutions, and follow-up tasks Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines Display a courteous and empathetic attitude to all customers Perform research to answer customer inquiries and requests Grow existing customer accounts through exceptional customer service and effective sales techniques Meet quantitative performance metrics as outlined Keep customer accounts current by updating databases during calls

Keywords: Carolina Slate, LLC, Chapel Hill , Customer Service Representative, Other , Chapel Hill, North Carolina

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