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Service Planning Representative I

Company: Toshiba Global Commerce Solutions
Location: Chapel Hill
Posted on: May 12, 2022

Job Description:

Job Title:

Service Planning Rep I (MAINT-INCR-04202022-001)


The Service Planning Representative position is an operational role responsible for providing technical analysis for leading edge technology and support that extends to the end user environment for Toshiba. This position is leveraged throughout the lifecycle of products and customer agreements and includes engagement during the sales and solutions process. The role requires a flexible work schedule and off hours support of this technology.

This person will be focused on supporting OEM products in Toshiba Maintenance Agreements and Opportunities and requires knowledge of the retail environment and various store configurations. Technical knowledge and leadership on products in retail client environments is required; while an understanding of technical support, knowledge of product and parts sourcing, repair methodologies, and repair processes is preferred. This candidate will be provided training and will be working with the customer, engineering teams, suppliers, and procurement teams; a strong communications skill set with customer experience is required.


  • Customer Management
  • Technology Support
  • End User Engagement
  • Providing technical, contractual and operational support directly to our internal and external contacts and partners
  • Perform other related duties as assigned.
    Required Skills:
    • Bachelor s degree or equivalent experience
    • 2+ years field services experience
    • Strong communications experience
    • Knowledge with remote systems support
    • Prior experience with networking
      About the Company:

      Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

      The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let s get together to drive the new economy.

      Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
      • Group health coverage (medical, dental, & vision)
      • Employee Assistance Programs
      • Pre-tax spending accounts
      • 401(k) plan (with company match)
      • Company provided life insurance
      • Pet Insurance
      • Employee discounts
      • Generous paid holiday schedule, paid vacation & sick/personal days

        Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

        Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.


        We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Keywords: Toshiba Global Commerce Solutions, Chapel Hill , Service Planning Representative I, Other , Chapel Hill, North Carolina

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