Food Service Supervisor- Starbucks
Company: UNC Health Care
Location: Chapel Hill
Posted on: January 17, 2022
Description This position qualifies for our Support Services
Commitment Incentive program, which includes $1,500 paid over a two
(2) years. Equal payments will be made every six (6) months of
employment from their start date during the two (2) year
commitment. Learn more about the incentive program here:
Our Food and Nutrition Services team are true culinary
professionals within an award-winning, nationally recognized
healthcare system. As a valued member of the UNC Health family, our
Food and Nutrition team helps to provide top quality Carolina Care,
fueling our patients, their families, and our own employees. Our
recipe for career success is reflected within our organizational
values and what we can offer our team members. Offering a full
comprehensive benefits package with up to 5 weeks of paid time off
accrued annually, tuition assistance, and highly competitive
starting wages. We offer higher hourly wage incentives for those
that work night shifts and for prior relevant experience. See
yourself at UNC Health and join our One great team!
UNC Hospitals and Starbucks!! Join the UNC Hospitals team while
working in the Starbuck Coffee Shop located in the North Carolina
Responsibilities and essential job functions include but are not
limited to the following: Acts with integrity, honesty and
knowledge that promote the culture, values and mission of
Starbucks. Maintains a calm demeanor during periods of high volume
or unusual events to keep store operating to standard and to set a
positive example for the shift team. Anticipates customer and store
needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as
necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing
successful performance and giving respectful and encouraging
coaching as needed. Provides feedback to store manager on partner
performance during shift. Contributes to positive team environment
by recognizing alarms or changes in partner morale and performance
and communicating them to the store manager. Creates a positive
learning environment by providing clear, specific, timely and
respectful coaching and feedback to partners on shift to ensure
operational excellence and to improve partner performance. Delivers
legendary customer service to all customers by acting with a
customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs. Develops positive
relationships with shift team by understanding and addressing
individual motivation, needs and concerns. Executes store
operations during scheduled shifts. Organizes opening and closing
duties as assigned. Follows Starbucks operational policies and
procedures, including those for cash handling and safety and
security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures
proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of
legendary customer service for all customers. Provides quality
beverages, whole bean, and food products consistently for all
customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by
using existing organizational tools and by collaborating with store
manager to find new, creative, and effective methods of
recognition. Utilizes operational tools to achieve operational
excellence during the shift. Maintains regular and punctual
Preferred:1. Customer service experience in a retail or restaurant
environment - 1 year2. Maintain regular and consistent attendance
and punctuality, with or without reasonable accommodation3.
Available to work flexible hours that may include early mornings,
evenings, weekends, nights and/or holidays4. Meet store operating
policies and standards, including providing quality beverages and
food products, cash handling and store safety and security, with or
without reasonable accommodation5. Six (6) months of experience in
a position that required constant interacting with and fulfilling
the requests of customers6. Prepare and coach the preparation of
food and beverages to standard recipes or customized for customers,
including recipe changes such as temperature, quantity of
ingredients or substituted ingredients7. At least six (6) months of
experience delegating tasks to other employees and/or coordinating
the tasks of two (2) or more employees
8. Ability to direct the work of others, Ability to learn quickly ,
effective oral communication skills, Knowledge of the retail
environment, Strong interpersonal skills, Ability to work as part
of a team, Ability to build relationships Starbucks and its brands
are an equal opportunity employer of all qualified individuals.
Other InformationOther information:
High School diploma or GED
No licensure or certification required.
Professional Experience Requirements:
Two (2) years food service experience
Knowledge/Skills/and Abilities Requirements:
Job DetailsLegal Employer:STATEEntity: UNC Medical Center
Organization Unit: NFS NCCH - StarbucksWork Type: Full Time
Standard Hours Per Week: 40.00Work Schedule: Evening JobLocation of
Job: US:NC:Chapel HillExempt From Overtime: Exempt: No
Keywords: UNC Health Care, Chapel Hill , Food Service Supervisor- Starbucks, Other , Chapel Hill, North Carolina
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