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SaaS Product Specialist

Company: Keona Health
Location: Chapel Hill
Posted on: January 12, 2022

Job Description:

Company Description

Keona Health is changing the way patients are interacting with their doctors. Are you on hold when you call your doctors office? Is it easy to schedule online? Are you playing phone tag with their office? Are you getting the trusted health advice directly from your healthcare provider exactly when you need it?

Bring cutting edge customer service trends to healthcare. We are leading the development of healthcares only modern, AI-based CRM. Join our company during this period of growth!

For more information, see

This position reports directly to the c-level founders and the PM Leadership.

This job is permanently 100% remote, with travel to customer sites.

Job Description

Work closely with sales and onboarding teams to create a great customer experience. As a start-up company in the middle of scaling, the role will require you to be a jack-of-all-trades type and you'll end up working on things like customer success, upsells, onboarding, customer tasks, product demos, and be a subject matter expert for all things related to patient access to care.


  • Contact center ops
  • Healthcare contact center workflows, both for clinical & non-clinical
  • Familiar with Schmitt Thompson Clinical Content
  • Familiar with Keona and Health Desk a plus Qualifications

    Soft Skills
    • Able to present to groups (demo)
    • Experience running meetings
    • Great customer service
    • Good organizational skills
    • Great time management, prioritization, and coordination skills
    • Self motivated
    • Works well in an unstructured, sometimes ambiguous environment
    • Willing to work 100% remote with possible travel (once COVID is over)
    • Strong work ethic
      Hard Skills
      • SQL
      • Excel
      • Visio
      • PowerPoint
      • Photoshop
        Additional Information

        All your information will be kept confidential according to EEO Jobble

Keywords: Keona Health, Chapel Hill , SaaS Product Specialist, Other , Chapel Hill, North Carolina

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