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Single eXPress Operations Manager 2

Company: Sodexo
Posted on: October 4, 2021

Job Description:

Unit Description:

Use your passion for service to create a positive impact and make a difference.  


Sodexo is seeking a Call Center Manager to support the Telecommunicators/Operators team at UNC Medical Center in Chapel Hill, NC. The call center manager will oversee a team of 20 telecom associates supporting the entire campus of UNC Medical Center in a dispatch environment.  Our call center is on-site and this role will support a combination of "hands-on" shift coverage along with leadership responsibilities related to hiring, onboarding, training, creating schedules, staffing shifts, working with both frontline staff, and providing support and service to this hospital system. The successful candidate will need to be flexible to manage a variety of shifts including day, evening, and mid-shift opportunities as the business needs dictate. This is a 24/7 operation at this fast paced facility. 


The call center receives calls from the public throughout the day, where requests and general inquiries are answered and forwarded as necessary. The Telecommunications team also takes internal emergency code calls and dispatches to appropriate response teams. We are looking for a leader with flexibility to cover a variety of shifts; a great opportunity for a new leader looking to learn and grow.  The successful candidate for this role could have a background in health & wellness, call center, customer service, marketing, and/or communications.  


 Responsibilities/strengths include: 

-Experience with Customer Service Training

-Experience in hospitality

-Experience with payroll and scheduling staff

-Responsibility to meet key metrics

-Ability to Recognize and Develop talented front-line staff 

-Ability to multi-task and prioritize in a high-volume call center

-Proficient with computers and other technology

-Have strong employee engagement and conflict resolution skills

-Knowledge and/or experience with call center management.



 Learn more about Sodexo’s Benefits 



Working for Sodexo:

Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Apply online today!


Position Summary:

Number two position at an account/unit providing one of the following services (Transport, Concierge or Service Response Center (SRC)). Assumes GM's responsibilities and authority in his/her absence. Supervises managers in multiple service areas. Maintains customer satisfaction and good public relations.



Qualifications & Requirements:

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 3 years   

Basic Functional Experience - 3 years work experience in functional areas such as call center technology, computer applications, process improvement, or related areas

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo, Chapel Hill , Single eXPress Operations Manager 2, Other , CHAPEL HILL, North Carolina

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