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Customer Experience Specialist

Company: Orange Theory Fitness
Location: Chapel Hill
Posted on: June 12, 2021

Job Description:

Job Description Job Description

Customer Experience Specialist

Orangetheory Fitness is currently seeking a dynamic Customer Experience Specialist! As a founding team member of our new contact center, this individual would be responsible for driving sales, customer service, and driving the overarching theme of #Morelife for our members.

So what does an awesome Orangetheory Fitness employee look like? They are:

* Passionate about fitness and helping others achieve their fitness goals * Strong leadership ability with the drive to motivate and mentor others * Outgoing and energetic seeking to expand their sales career in the fitness industry * Someone who enjoys teamwork and wants to be a part of a world class fitness company * Enthusiastic about changing people's lives through fitness and community * Interested in further development of their professional skills in sales, marketing, lead generation, social media, building and retaining clients, and growing a business * Likes the color orange (Trust us, you'll be wearing a lot of it!)

Does this sound like you? Then you're probably the right person for us!

At Orangetheory Fitness, we are all about fitness and fun. We create exciting and rewarding experiences for our team members that are motivated, career driven, and fitness-minded who have a passion to positively impact the lives of other while striving to reach their own goals. And, if you are interested in progressing your career, Orangetheory Fitness has a dedicated path of advancement.

Still here? Awesome! Here are some of the responsibilities of a Customer Experience Specialist:

* Work collaboratively with the Call Center Lead, Studio Managers and Field Management teams on managing and scheduling leads for studios * Clear, positive attitude with strong customer service skills * Conduct telephone inquiries/follow-up calls and customer care calls * Schedule leads for classes in studios under ownership * Assist with driving the Studio's daily, weekly, and monthly membership goals

What we look (requirements) for in an Customer Experience Specialist:

* Bachelors degree preferred * Passion for Orangetheory and Fitness * Excellent customer service skills * Strong verbal and written communication skills * Can (truly) multi-task and stay organized in a fast-paced environment * Practice positive, motivating and effective communication skills * Have the flexibility to work "retail" hours- days, nights and weekends, as needed

Company Benefits & Perks: Benefits are very important to us. We are constantly looking for ways to increase our benefit package to attract and retain top candidates.

* Flexible schedules * WORKOUT FOR FREE! * Fitness casual dress-code * Passionate, collaborative work environment * Ongoing sales training and development

Still with us? Please submit your resume and cover letter stating why this is the position for you!


This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, OT Growth Partners.

OT Growth Partners participates in the federal government's.

OT Growth Partners provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

OT Growth Partners is an Employment-at-Will Employer


Other Benefits:

Keywords: Orange Theory Fitness, Chapel Hill , Customer Experience Specialist, Other , Chapel Hill, North Carolina

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