Company: UNC Health
Location: Chapel Hill
Posted on: June 10, 2021
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Job Summary: The Patient Navigator functions as a member of the
UNC Sickle Cell Team to ensure continuity of care for patients and
families affected by sickle cell disease. The Patient Navigator
will bridge the gap between clinical staff and patient by working
in tandem with the medical team and by providing individual support
and assistance in navigating the health care system. In this role,
the patient navigator will follow the patient throughout the health
care continuum. Based upon the individual needs of the patient and
caregivers, the patient navigator will provide local and resources
for transportation, parking, medical team communication, and
- Coordinates and facilitates care for patients with sickle cell
disease and other hemoglobinopathies and provides emotional
- Facilitates New Patient scheduling by insuring all relevant
documents have been received.
- Manage missed/cancelled visit list, in conjunction with
providers at weekly meeting.Assess and record barriers to follow up
for missed clinic visits. Assist with rescheduling.
- Call new patients within 24 hours of visit to check in
regarding follow up appointments and needs.
- Assist in connecting patients to services for support as well
as help initiating certain programs such as transportation,
Medicaid, medical housing, contact with NC Sickle Cell Educators,
and other community resources (ie: social work, financial
- Help identify and maintain materials and resources for new
patients as well as for existing patients as conditions
- Builds relationships with multidisciplinary teams including but
not limited to Gynecology, Physical Therapy, Psychiatry,
Pulmonology, Cardiology, Nephrology, Hepatology, Laboratory and
Radiology. Help coordinate appts for patients on same day for those
patients who live distance from clinic. Fax orders to local
outpatient labs and or radiology per patient preference.
- Develop and maintain a calendar for our DPS patients to ensure
that patients have telehealth visits every 3-6 months and at least
one face to face visit per year.
- Coordinate with clinic staff, provider, and DPS to ensure that
DPS patients have appt scheduled 6 months prior to release, 3
months prior to release and a phone/video/in person visits 2 weeks
- Develop and maintain a weekly hydroxyurea safety lab calendar
and place reminder calls to patients so that labs are drawn in a
timely fashion. Maintain active telephone notes in chart as related
to communication with patients. Fax needed orders to patient
preferred lab site.
- Review exchange list from apheresis and review appt needs.
Notify provider for orders needed. Make sure orders are active for
- Participate in clinics to facilitate building rapport with
patients and families as well as to ensure real-time care
coordination efforts in patients who need individualized scheduling
- Attend pediatric review meeting weekly
- Help the pediatric program review patient list to maintain
compliant follow up clinic appointments (estimated 2 days every 6
- Help the peds program review TCD compliance (estimated 1-2 days
every 6 months).
- Help track the newborns to add to patient list and for billing
- Helps with scheduling new transition patients from peds to
- High School diploma or GED
Professional Experience Requirements:
- No licensure or certification required.
Knowledge/Skills/and Abilities Requirements:
- Five (5) years of clerical experience of increasing variety
- If Bachelor's degree, one (1) year of clerical experience of
increasing variety and/or complexity
- If Associate's degree, three (3) years of clerical experience
of increasing variety and/or complexity.
- Customer Focus: makes the customer and their needs their top
priority and goes the extra mile to satisfy their customers.
Demonstrates the ability to resolve customer problems. Technical
expertise: understands the technical aspects of ones job.
Effectively uses Microsoft office products in order to produce
reports and documents. Demonstrates the ability to learn and master
the scheduling system as appropriate Coachability: Receptive to
feedback, willing to learn and embraces continuous improvement
Accountability: Manages performance to meet expected results. Works
to meet the internal/external customer requirements. Fiscal
responsibility: Understands the insurance process and seeks to make
the best decision/referral in the interest of the customer.
Understands the relationship of the budget and resources to the
strategic plan. Coaching: Shares information, advice and
suggestions to help others to be more successful. Provides
appropriate support and acts as a resource depending on the
situation and capabilities of the employee. Conflict Resolution:
Uses appropriate interpersonal styles and methods to reduce tension
or conflict between two or more people. Finds agreement on issues
and follows through on implementation Solving Problems: Uses logic
and intuition to arrive at decisions or solutions to problems that
achieve the desired outcome.
Legal Employer: STATE
Entity: UNC Faculty Physicians
Organization Unit: SOM Med Hematology
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
Keywords: UNC Health, Chapel Hill , Administrative Specialist, Other , Chapel Hill, North Carolina
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