Administrative Specialist - UNCH OP Svcs Float Pool
Company: UNC Health
Location: Chapel Hill
Posted on: June 10, 2021
Become part of an inclusive organization with over 30,000
diverse employees, whose mission is to improve the health and
well-being of the unique communities we serve.
Performs duties of an Administrative Associate but with some
authority to step outside confines of established procedures. They
are also considered the subject matter authority in the
administrative area for the department/clinic.
1. Assisting in developing budgets, monitoring expenditures, and
reconciling financial statements. Investigating discrepancies and
processing corrective actions.
2. Coordinating and completing special projects independently or in
cooperation with other groups as assigned.
3. Determines administrative needs and making arrangements for
conferences, meetings, seminars or other related activities.
4. Extracting and compiling data from written sources, individuals,
and/or databases and providing interpretation.
5. Managing departmental information systems.
6. Preparing complex databases, reports, charts, graphs,
spreadsheets at designated intervals as requested. Composing formal
correspondence and documents for internal or external
7. Serving as point person for all complex customer service and
administrative issues. Interpreting and communicating
policies/procedures to other parties based on knowledge of the
organization and departmental guidelines. Routinely providing
guidance and direction to lower-level staff. Assists with screening
applications and conducting initial interviews of entry-level staff
as needed. Investigate patient and provider complaints and provide
reports with root causes and service recovery.
- High School diploma or GED
Professional Experience Requirements:
- No licensure or certification required.
Knowledge/Skills/and Abilities Requirements:
- Five (5) years of clerical experience of increasing variety
- If Bachelor's degree, one (1) year of clerical experience of
increasing variety and/or complexity
- If Associate's degree, three (3) years of clerical experience
of increasing variety and/or complexity.
- Customer Focus: makes the customer and their needs their top
priority and goes the extra mile to satisfy their customers.
Demonstrates the ability to resolve customer problems. Technical
expertise: understands the technical aspects of ones job.
Effectively uses Microsoft office products in order to produce
reports and documents. Demonstrates the ability to learn and master
the scheduling system as appropriate Coachability: Receptive to
feedback, willing to learn and embraces continuous improvement
Accountability: Manages performance to meet expected results. Works
to meet the internal/external customer requirements. Fiscal
responsibility: Understands the insurance process and seeks to make
the best decision/referral in the interest of the customer.
Understands the relationship of the budget and resources to the
strategic plan. Coaching: Shares information, advice and
suggestions to help others to be more successful. Provides
appropriate support and acts as a resource depending on the
situation and capabilities of the employee. Conflict Resolution:
Uses appropriate interpersonal styles and methods to reduce tension
or conflict between two or more people. Finds agreement on issues
and follows through on implementation Solving Problems: Uses logic
and intuition to arrive at decisions or solutions to problems that
achieve the desired outcome.
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: UNCH OP Svcs Float Pool
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
Keywords: UNC Health, Chapel Hill , Administrative Specialist - UNCH OP Svcs Float Pool, Other , Chapel Hill, North Carolina
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