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Administrative Specialist - Transgender Health Program

Company: UNC Health Care Systems
Location: Chapel Hill
Posted on: June 9, 2021

Job Description:


Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Administrative Specialist opportunity with the Transgender Health Program of UNC Health.

Description of Work/Position Summary:

Patient Navigation

  • Contact patients prior to initial visit: Confirm patient plan to keep scheduled appointment, answer questions about financial services for self-pay patients, etc.
  • Facilitate referrals to providers and be contact person for patients to report positive or negative experiences with outside provider(s).
  • Complete brief assessment of needs with patients who may benefit from accessing relevant services and provide appropriate referrals when necessary;
  • Guide patients through pre-set referral algorithms to maintain consistency of care.
  • Maintain accurate and timely documentation of work;
  • Provide information, education, and emotional support to patients in a compassionate, culturally sensitive, and appropriate manner.

Administrative Assistance

  • Assist in schedule coordination for program manager, including planning and confirming meetings, keeping travel itineraries, etc.
  • Manage department phone line and email during business hours and refer communications and messages to program manager as warranted.
  • Assist in planning and execution of department events and meetings, including catering coordination, RSVP release and tracking, etc.
  • Maintains monthly program supply needs list and facilitates ordering and receiving once per month.
  • Perform other duties as assigned.

Other Information

Other information:

Education Requirements:

High School diploma or GED

Licensure/Certification Requirements:

No licensure or certification required.

Professional Experience Requirements:

Five (5) years of clerical experience of increasing variety and/or complexity.

If Bachelor's degree, one (1) year of clerical experience of increasing variety and/or complexity

If Associate's degree, three (3) years of clerical experience of increasing variety and/or complexity.

Knowledge/Skills/and Abilities Requirements:

Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Urology Support Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

Keywords: UNC Health Care Systems, Chapel Hill , Administrative Specialist - Transgender Health Program, Other , Chapel Hill, North Carolina

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