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Network Engineer, Lead

Company: HireRight, Inc.
Location: Chapel Hill
Posted on: June 8, 2021

Job Description:

Network Engineer, Lead

Remote

Role Purpose: The Lead Network Engineer will be responsible for providing technical expertise and support of critical enterprise network systems. In addition, they will also be responsible for the design, configuration, security, resource monitoring, and troubleshooting of high availability network systems. Will lead projects and team members.

Duties

  • Oversees Network and Telecom Technologies consisting of Cisco Network's switches (Catalyst & Nexus), routers (ASR & ISR), firewalls (ASA, Firepower, Palo Alto), Cisco ISE, Cisco ACI
  • Coordinates the installation, maintenance, and monitoring of the company's local, wide, wireless, Internet and Intranet networks and telephone and Voice Over IP (VoIP) systems); maintains routers, firewalls (Including VPNs / AnyConnect) , or any other network hardware components; ensures the highest levels of security and stability are maintained to protect company assets and staff.
  • Oversees and executes the remediation of user issues or inquiries, such as hardware problems; administers the company's information technology case logging system to ensure technical issues are properly reported and resolved within established quality service level guidelines; ensures the timely response by Network Team staff to inquiries and exhibits the necessary follow through with customers and/or staff involved.
  • Performs routine system or administrative tasks, such as system specification changes, additions and deletions of Users or specific permissions for network and telephony systems; ensures necessary documentation is attained and properly authorized for such requests; originates and maintains system and user files.
  • Assists with the creation and maintenance of process and procedure documentation including the collection and tracking of security and audit evidence materials. Maintains accurate and current information technology policies, procedures and related documentation, such as installation settings, specifications, diagrams, floor plans, etc.
  • Participates in the evaluation of vendor hardware, software, and telecommunications equipment products; recommends purchases consistent with the company's short- and long-term objectives.
  • Participates as a member of the company's incident response team in the event of a technology emergency or breach in confidential information.
  • Assures audit compliance and procedure quality control through internal and external reviews; recommends and initiates corrective actions; ensures system resources are in compliance with established company policies, procedures and government and/or legal regulations.
  • Responsible for analyzing and deploying hardware and software updates and other patch management directives.
  • Works closely with IT Management; reviews reports; helps organize plans and makes recommendations for information technology projects involving functional changes within the company and budgets.
  • Processes, solves and answers complex customer transactions, problems or inquiries.
  • Participate in the formulation of departmental objectives, plans and policies.
  • IT Change Management, including planning, impact analysis, scheduling, and communication.
  • Systems life-cycle management, including implementations, administration, and on-call support.
  • Manage engineering support processes to ensure efficient issue resolution and minimal business impact, acting as escalation point for serious issues
  • Technical acumen in the area of servers, networks, storage, databases, and application support
  • Manage equipment, licensing, and data center co-location contracts
  • Prepare and implement policies, procedures and standards relating Server and Storage Infrastructure
  • Partner with a wide range of internal business units to develop and deliver on service level agreements
  • Foster an atmosphere of open communication, development, and innovation
  • Must be able to work as part of a global team or on their own
  • Must be available for on-call duties outside of normal business hours

Education:

  • Bachelor's degree in Information Technology or equivalent training, education, or experience.

Experience:

  • 5+ years of Hands-on experience working in network environments

Knowledge & Skill:

  • This is a professional role not requiring a specific degree.
  • Requires strong experience with Cloud (AWS, Azure, GCP)
  • Has developed knowledge of an extensive body of technical, support or administrative policies and procedures.
  • Requires extensive training and experience to perform a wide variety of interrelated, multi-skilled or standard procedural assignments and resolve a wide range of moderately complex issues.
  • Accomplished in implementing practical procedures or systems, which are moderately complex and require extended skill in order to ensure proper completion.
  • Basic understanding of the roles of various functional groups within own area.

Scope of Impact:

  • May informally act as a resource and guide and instruct others incidental to performing work responsibilities.
  • Accurate, timely and responsive services in specialized areas.
  • Provides expertise in a technical or administrative field.
  • Work results that typically are not directly verified or checked by others.

Strategic Planning:

  • Work is standardized, but employee is expected to choose action within defined standards or accepted practices.
  • Identifies and solves moderately complex procedural issues.
  • Problems are likely to involve some investigation and data gathering.
  • Sets priorities to reach goals and makes decisions on quality and accuracy.
  • May suggest improvements to existing processes and solutions.

Customer Focus:

  • Frequent interaction within work unit on complex matters.
  • Contacts are important or frequent but are not required to gain approval or agreement in difficult/awkward circumstances.
  • May have frequent customer contacts requiring tact and courtesy in complex situations.
  • Can identify solutions to non-standard requests.
  • All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: HireRight, Inc., Chapel Hill , Network Engineer, Lead, Other , Chapel Hill, North Carolina

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