Become part of an inclusive organization with over 30,000
diverse employees, whose mission is to improve the health and
well-being of the unique communities we serve.
This role is responsible in ensuring that patient access
processing is performed in accordance with procedure and documented
in a timely and accurate manner in ADT and other clinical
information systems. Meets departmental/organizational outcome
for process accuracy and timeliness.
DESCRIPTION OF JOB RESPONSIBILITIES
Ensures and verifies key ADT information (insurance
verification, patient and guarantor demographics, etc.) is current
and accurate to ensure patient safety, charging, coding, insurance
processing, and billing accuracy.
Schedules all new and follow-up patient appointments as
required. Attempt to reschedule cancellations whenever possible.
Communicates cancellations to provider as necessary.
Completes and documents all governmental, regulatory, financial,
and contractual forms in accordance to procedure. Ensures document
is scanned/saved to correct location and is legible.
Utilizes price estimation tool, when applicable, as part of the
registration process to provide the most accurate estimate to
Meets departmental target for up front collections to include
deposits, estimated amounts due, co-pays, and/or prior
Actively participates in departmental QA by utilizing system
work queues, making a personal effort to reduce individual errors,
and making corrections. Utilizes system work queues as a daily part
of the registration process to minimize errors.
High School Diploma or GED
PROFESSIONAL EXPERIENCE REQUIREMENTS
Requires two (2) years of customer service experience.
High School diploma or GED
No licensure or certification required.
Professional Experience Requirements:
Requires two (2) years of patient access, patient registration,
scheduling, or insurance authorization experience
Knowledge/Skills/and Abilities Requirements:
Customer Focus: makes the customer and their needs their top
priority and goes the extra mile to satisfy their customers.
Demonstrates the ability to resolve customer problems. Technical
expertise: understands the technical aspects of one's job.
Effectively uses Microsoft office products in order to produce
reports and documents. Demonstrates the ability to learn and master
the scheduling system Coachability: Receptive to feedback, willing
to learn and embraces continuous improvement Accountability:
Manages performance to meet expected results. Works to meet the
internal/external customer requirements. Fiscal responsibility:
Understands the insurance process and seeks to make the best
decision/referral in the interest of the customer. Conflict
Resolution: Uses appropriate interpersonal styles and methods to
reduce tension or conflict between two or more people. Finds
agreement on issues and follows through on implementation
Entity: Shared Services
Organization Unit: GI Support Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No