Patient Access Intake Specialist - Patient Access UNCH Admin

Company: UNC Health Care Systems
Location: Chapel Hill
Posted on: June 6, 2021

Job Description:

Description

Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

JOB SUMMARY

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets

for process accuracy and timeliness.

DESCRIPTION OF JOB RESPONSIBILITIES

Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.

Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.

Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.

Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients

Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.

Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

EDUCATION REQUIREMENTS

High School Diploma or GED

LICENSURE/CERTIFICATION REQUIREMENTS

PROFESSIONAL EXPERIENCE REQUIREMENTS

Requires two (2) years of customer service experience.

Other Information

Other information:

Education Requirements:

High School diploma or GED

Licensure/Certification Requirements:

No licensure or certification required.

Professional Experience Requirements:

Requires two (2) years of patient access, patient registration, scheduling, or insurance authorization experience

Knowledge/Skills/and Abilities Requirements:

Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Job Details

Legal Employer:STATE

Entity: Shared Services

Organization Unit: GI Support Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

Keywords: UNC Health Care Systems, Chapel Hill , Patient Access Intake Specialist - Patient Access UNCH Admin, Other , Chapel Hill, North Carolina