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diverse employees, whose mission is to improve the health and
well-being of the unique communities we serve.
The UNC Hospital Neurology Clinic provides diagnostic and
ongoing care for patients living with a broad representation of
neurologic diseases including epilepsy, sleep disorders, movement
disorders, neuromuscular diseases, cerebrovascular diseases,
multiple sclerosis, neuro-immunology, behavioral and cognitive
disorders. The Patient Services Manager will have operational
oversight of a growing multi-specialty clinic with a large referral
base, will work collaboratively and creatively with physician
partners and system coaches to enhance the care experience and
clinic throughput. This position will also provide clinical
supervision to the nursing and ancillary care staff. The ideal
candidate will recognize, value, and facilitate a collaborative and
supportive work environment conducive to the growth and retention
of patients and coworkers.
This position supervising large clinical units. Duties include
ensuring that appropriate care and services are available to
patients and families, ensures adequate and appropriate clinic
staffing on each shift, supervision of nursing staff, medical
support staff and utility aide staff, assistance with annual
performance reviews of staff, participation in quality improvement
initiatives to address identified patient safety or quality of care
issues. Provides and facilitates an environment conducive to staff
continuing education needs, ongoing unit-based educational needs
and orientation of staff members.
Patient Care- Ensures that appropriate care and services are
available to patients / clients and families. Facilitates
interdisciplinary collaboration in patient/client care planning.
Ensures appropriate clinical staffing and skill mix for patient
care. Supervises team of professionals /paraprofessionals which may
include nursing staff, health unit coordinators, nursing assistants
and utility aides.
Human Resource Management- Effectively manages human resources.
Creates an environment conducive to recruiting and retaining staff.
Applies organizational policy and procedures in hiring, promoting,
transferring and terminating staff. Provides staff with annual
performance feedback and opportunity to set professional goals.
Integrates scientific evidence regarding retention of nursing staff
into unit planning.
Budget Management- Effectively uses clinical and financial
information to establish and meet budgetary goals. Implements
strategies to increase revenue and cost effectively manage
personnel, supply, and equipment resources. Evaluates the impact of
strategic fiscal changes on quality outcomes.
Accreditation Issues- Ensures that internal and external
regulatory standards or nursing practice are met or exceeded. This
includes organizational policy and procedures as well as state,
Joint Commission, Board of Nursing and other specified accrediting
bodies. Integrate current scientific evidence with standards of
Quality Improvement- Leads and participates in quality
improvement initiatives that focus on identified patient safety or
quality of care deficits.
Education- Creates an educational environment conducive to
student learning, staff continuing education, and orientation of
new staff members. Accountable for annual competency evaluation of
staff that ensures staff has the knowledge and skills to care for
the specified patient population.
- Customer Satisfaction- Ensures high customer satisfaction.
Communicates patient satisfaction results, letters and comments to
staff and leads monthly initiatives to improve consumer
satisfaction with care and services. Advocates for consumers within
the organization, particularly for vulnerable or at risk
Bachelor's degree in Nursing (BSN) from a state-accredited
school of professional nursing.
Licensed to practice as a Registered Nurse in the state of North
Professional certification (ANCC Magnet approved) relevant to
Management, Leadership or Clinical Area is required within the
probationary period of employment.
Professional Experience Requirements:
Three (3) years of professional nursing in tertiary care and one
(1) year of management experience in specialty area.
Knowledge/Skills/and Abilities Requirements:
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: UNCH Neurology Clinic
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes