Front Desk Sub
Company: Planet Fitness - Excel Fitness
Location: Chapel Hill
Posted on: May 3, 2021
Our job opening Excel Fitness is searching for
a Customer Service Representative to join our team! We own and
operate 34 Planet Fitness clubs across 3 states - and we're growing
every day!You will work in a call center environment, providing
support services via telephone and email. You will act as an
advocate to our members, guests and prospective members, helping to
ensure a best-in-class customer experience. Your
- Receive inbound calls in a friendly manner from prospective and
- Answer questions involving general information about Planet
- Explain Planet Fitness policies to prospective and current
- Inform prospective members the current prices and
- Respond to member questions and concerns in a timely and
- Facilitate needed updates to members accounts.
- Answer detailed questions regarding members contract and
- Exceptional customer service skills; able to interact in a
positive and professional way with prospects, members and
- Punctuality and reliability.
- Demonstrate diplomacy in all interactions while using
appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Basic computer proficiency.
Why you should join Excel Fitness
- Fluent in Spanish and English
- 1 3 years of call center or customer service experience
- A passion for fitness and health.
- Strong listener with the ability to empathize and problem
- Great career opportunities every one of our General and
Regional managers were promoted form within
- Starting pay at $11.00/hr
- Fully covered health and dental insurance
- Free premium gym membership!
Employees at a franchise location are employed by the
Franchisee and are not employees of PFHQ (the Franchisor). PFHQ
neither dictates nor controls labor or employment matters for
franchisees or their employees, and does not retain any reserved
authority to control the terms and conditions of employment for
franchisees or their employees. Each franchisee is responsible for
ensuring compliance with local, state and federal law.
Keywords: Planet Fitness - Excel Fitness, Chapel Hill , Front Desk Sub, Other , Chapel Hill, North Carolina
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