Our job opening
Excel Fitness is searching for a Customer Service Representative
to join our team! We own and operate 34 Planet Fitness clubs across
3 states - and we're growing every day!
You will work in a call center environment, providing support
services via telephone and email. You will act as an advocate to
our members, guests and prospective members, helping to ensure a
best-in-class customer experience.
* Receive inbound calls in a friendly manner from prospective
and current members. * Answer questions involving general
information about Planet Fitness. * Explain Planet Fitness policies
to prospective and current members * Inform prospective members the
current prices and promotions * Respond to member questions and
concerns in a timely and professional manner * Facilitate needed
updates to members' accounts. * Answer detailed questions regarding
member's contract and company policies.
* Exceptional customer service skills; able to interact in a
positive and professional way with prospects, members and
co-workers. * Punctuality and reliability. * Demonstrate diplomacy
in all interactions while using appropriate behavior and language.
* High School diploma/GED equivalent required. * Must be 18 years
of age or older. * Basic computer proficiency.
* Fluent in Spanish and English * 1 - 3 years of call center or
customer service experience * A passion for fitness and health. *
Strong listener with the ability to empathize and problem
Why you should join Excel Fitness
* Great career opportunities - every one of our General and
Regional managers were promoted form within * Starting pay at
$11.00/hr * Fully covered health and dental insurance * Free
premium gym membership!
Compensation: $10.00 per hour
We are an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by
JOIN THE CLUB.
Enhancing people's lives with an affordable, high-quality
fitness experience requires a team of inspiring, motivated and
fun-loving go-getters. As one of the largest and fastest-growing
franchisors and operators of fitness centers in the United States,
Planet Fitness is just getting warmed up. We're continuously
seeking top talent to join us in cultivating the Judgement Free
Zone and shaping the future of our brand. With more than 2,000
locations in all 50 states, the District of Columbia, Puerto Rico,
Canada, the Dominican Republic, Panama, Mexico and Australia,
there's plenty of opportunity on our Planet and we are always
looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means
to an end; not a brand name or a mold maker, but a tool that can be
used by anyone. To use our product, members need to feel inspired
and motivated. That's where you come in. If you're looking for a
place where you can make a difference in a customer's life, you've
found it. Come to add your mojo to the Judgement Free Zone, but
stay for the feeling that you're making a difference on our
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR
Employees at a franchise location are employed by the Franchisee
and are not employees of PFHQ (the Franchisor). PFHQ neither
dictates nor controls labor or employment matters for franchisees
or their employees, and does not retain any reserved authority to
control the terms and conditions of employment for franchisees or
their employees. Each franchisee is responsible for ensuring
compliance with local, state and federal law.