HCS Desktop Support Specialist - IT End User Support
Company: UNC Healthcare
Location: Chapel Hill
Posted on: April 3, 2021
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Job Description:
Description
Become part of an inclusive organization with over 30,000 diverse
employees, whose mission is to improve the health and well-being of
the unique communities we serve.
Summary:
Responsible for the installation, configuration, management and
support of all desktops, portable computers and related peripherals
over a multi-platform network. Ensures end-users? productivity by
providing problem solution. Participates in evaluating products in
compatibility, flexibility, and ease of use including the design of
application options with mainframe applications.
Responsibilities:
1. Assists in ensuring network security by enforcing passwords,
installing virus protection software, encryption technology.
Adheres to policies and procedures, creating user-profiles,
administers files and folders security and storage capacity.
2. Manages desktop peripheral inventory and assists with asset
management. Maintains accurate records for device changes. Updates
the inventory system whenever a computer is installed or relocated
to provide accurate information.
3. Participates in evaluating products in compatibility,
flexibility, and ease of use including the design of application
options with mainframe applications.
4. Performs installation and configuration of hardware and software
applications.
5. Provides customers with technical support and incident
resolution related to hardware and software. Provides initial
training to familiarize the customer with the operation of the
system. Performs desktop moves in a timely manner, based on
user/organization needs.
Other Information
Other information:
Education Requirements:
--- Associate's degree in Computer Science, Information Systems
Management or related field (or equivalent combination of
education, training and experience).
Licensure/Certification Requirements:
--- No licensure or certification required.
Professional Experience Requirements:
--- If an Associate's degree: No prior experience required.
--- If a High School diploma or GED: Four (4) years of relevant
experience.
Knowledge/Skills/and Abilities Requirements:
--- Excellent communication skills. Ability to work well in a team
environment. Demonstrated ability to successfully manage multiple
tasks simultaneously. Highly responsive to internal customers.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: IT End User Support
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
Keywords: UNC Healthcare, Chapel Hill , HCS Desktop Support Specialist - IT End User Support, Other , Chapel Hill, North Carolina
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