HCS Systems Administrator Senior - Computer Operations and Tech Support

Company: UNC Health Care
Location: Chapel Hill
Posted on: July 31, 2022

Job Description:

Description This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies).
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.Summary:
Serves as a technical expert on systems and server administration. Maintains, patches, and resolves issues in the technology infrastructure specializing in operating systems and platforms supporting the UNC Health Care System. Applies professional experience and training in information technology to keep production systems operating securely and consistently.
Responsibilities:
1. Follows appropriate change control procedures when making system changes. Change records are submitted well in advance whenever possible and include relevant detailed information.
2. Maintains operating system-level software to highest security and fix levels allowed by vendor's certification of application software. Systems are maintained in an audit-ready state and are upgraded to latest stable releases.
3. Monitors systems performance by collecting and analyzing data using a variety of tools. Recommends and/or implements tuning measures to optimize performance if needed. Maintains and edits rules for event detection, to ensure system anomalies are captured. Works effectively with co-workers and vendors to isolate and resolve system problems. Monitors server backups daily for trends, missed files/folders, or any discrepancies and works to resolve any problems.
4. Responsible for coordinating installation, maintenance, and inventory tracking of datacenter equipment, such as servers and parts for asset tracking.
5. Serves as the escalation point for End User Services for complex issues, especially those that may be server related.
6. Supports other critical applications running on servers for those application functions that interact with the underlying operating system.

Other InformationOther information:
Education Requirements:
--- Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
--- No licensure or certification required.
Professional Experience Requirements:
--- If a Bachelor's degree: Two (2) years of direct experience.
--- If an Associate's degree: Six (6) years of direct experience.
--- If a High School diploma or GED: Ten (10) years of direct experience.
Knowledge/Skills/and Abilities Requirements:
--- Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job DetailsLegal Employer: -NCHEALTHEntity: Shared Services
Organization Unit: IT Computer Oper Tech Supp -Work Type: Full Time
Standard Hours Per Week: 40.00Work Schedule: Day JobLocation of Job: US:NC:Chapel HillExempt From Overtime: Exempt: Yes

Keywords: UNC Health Care, Chapel Hill , HCS Systems Administrator Senior - Computer Operations and Tech Support, IT / Software / Systems , Chapel Hill, North Carolina