Shift Leaders

Company: Dunkin'
Location: Chapel Hill
Posted on: January 8, 2021

Job Description:

Summary:Shift Leaders are generally responsible for coaching Crew Members throughout their shift to executeoperational Brand standards and deliver a great and friendly guest experience. They set goals,provide job assignments, and motivate others, celebrating successes and providing timely feedback.Responsibilities IncludeTeam Environment

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew membersOperational Excellence
  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, foodsafety and sanitation guidelines; comply with local and state lawsProfitability
    • Drive sales goals and results
    • Execute restaurant standards and marketing initiatives
    • Manage cash over/short during shift
    • Ensure all products are prepared according to Brand standardsSkills/Qualifications
      • Fluent in English
      • Restaurant, retail, or supervisory experience
      • Math and writing skills
      • Basic computer skills
      • At least 18 years of age (where applicable)
      • High School diploma or equivalent, preferredCompetenciesGuest Focus
        • Understands and exceeds guest expectations, needs and requirements
        • Develops and maintains guest relationships
        • Displays a sense of urgency with guests
        • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
        • Resolves guest concerns by following Brand recommended guest recovery processPassion for Results
          • Sets and maintains high standards for self and others, acts as a role model
          • Consistently meets or exceeds goals
          • Contributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision Making
            • Identifies and resolves issues and problems
            • Uses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & Influence
              • Develops and maintains relationships with team
              • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Keywords: Dunkin', Chapel Hill , Shift Leaders, Hospitality & Tourism , Chapel Hill, North Carolina