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Shift Leaders

Company: Dunkin'
Location: Chapel Hill
Posted on: January 8, 2021

Job Description:

Summary:Shift Leaders are generally responsible for coaching Crew Members throughout their shift to executeoperational Brand standards and deliver a great and friendly guest experience. They set goals,provide job assignments, and motivate others, celebrating successes and providing timely feedback.Responsibilities IncludeTeam Environment

  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew membersOperational Excellence
    • Create and maintain a guest first culture in the restaurant
    • Resolve guest issues
    • Ensure Brand standards, recipes, and systems are executed
    • Maintain a safe, secure, and healthy work environment by following and enforcing safety, foodsafety and sanitation guidelines; comply with local and state lawsProfitability
      • Drive sales goals and results
      • Execute restaurant standards and marketing initiatives
      • Manage cash over/short during shift
      • Ensure all products are prepared according to Brand standardsSkills/Qualifications
        • Fluent in English
        • Restaurant, retail, or supervisory experience
        • Math and writing skills
        • Basic computer skills
        • At least 18 years of age (where applicable)
        • High School diploma or equivalent, preferredCompetenciesGuest Focus
          • Understands and exceeds guest expectations, needs and requirements
          • Develops and maintains guest relationships
          • Displays a sense of urgency with guests
          • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
          • Resolves guest concerns by following Brand recommended guest recovery processPassion for Results
            • Sets and maintains high standards for self and others, acts as a role model
            • Consistently meets or exceeds goals
            • Contributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision Making
              • Identifies and resolves issues and problems
              • Uses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & Influence
                • Develops and maintains relationships with team
                • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Keywords: Dunkin', Chapel Hill , Shift Leaders, Hospitality & Tourism , Chapel Hill, North Carolina

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