RN Patient Services Manager III- Labor & Delivery
Company: UNC Health Care
Location: Chapel Hill
Posted on: April 16, 2024
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Job Description:
Job Description
Description Our Labor & Delivery Unit is a Level III referral
center, which provides care to both normal and high-risk laboring
and ante partum patients. Approximately 3,800 babies are born each
year at UNCH. Several thousand patients are also seen in its triage
area. In addition, our providers and staff perform numerous
high-risk procedures such as vaginal and cerclage placements,
amniocentesis and versions as well as various fetal procedures,
including IUTs, fetal shunt placements and exit procedures. The
unit consists of 15 labor and delivery rooms, 5 triage rooms, a
2-bed recovery room, and 3 operating rooms. Anesthesia coverage is
provided 24/7.
Manager duties include ensuring that appropriate care and services
are available to patients and families, ensures adequate and
appropriate clinic staffing on each shift, supervision of nursing
staff, medical support staff and utility aide staff, assistance
with annual performance reviews of staff, and participation in
quality improvement initiatives to address identified patient
safety or quality of care issues. Provides and facilitates an
environment conducive to staff continuing education needs, ongoing
unit-based educational needs and orientation of staff members. Our
ideal candidate will possess a) Strong Leadership Experience b)
Talent for motivating teams and individuals to accomplish goals c)
Strong problem-solving, analytical and interpersonal skills d)
Ability to communicate effectively at all levels.
This is a full-time, 40 hour/week position, primarily working
8am-5pm however does require 24/7 operation of the unit.
Become part of an inclusive organization with over 40,000 diverse
employees, whose mission is to improve the health and well-being of
the unique communities we serve.Summary:
This position supervising large clinical units. Duties include
ensuring that appropriate care and services are available to
patients and families, ensures adequate and appropriate clinic
staffing on each shift, supervision of nursing staff, medical
support staff and utility aide staff, assistance with annual
performance reviews of staff, participation in quality improvement
initiatives to address identified patient safety or quality of care
issues. Provides and facilitates an environment conducive to staff
continuing education needs, ongoing unit-based educational needs
and orientation of staff members.
Responsibilities:
1. Patient Care- Ensures that appropriate care and services are
available to patients / clients and families. Facilitates
interdisciplinary collaboration in patient/client care planning.
Ensures appropriate clinical staffing and skill mix for patient
care. Supervises team of professionals /paraprofessionals which may
include nursing staff, health unit coordinators, nursing assistants
and utility aides.
2. Human Resource Management- Effectively manages human resources.
Creates an environment conducive to recruiting and retaining staff.
Applies organizational policy and procedures in hiring, promoting,
transferring and terminating staff. Provides staff with annual
performance feedback and opportunity to set professional goals.
Integrates scientific evidence regarding retention of nursing staff
into unit planning.
3. Budget Management- Effectively uses clinical and financial
information to establish and meet budgetary goals. Implements
strategies to increase revenue and cost effectively manage
personnel, supply, and equipment resources. Evaluates the impact of
strategic fiscal changes on quality outcomes.
4. Accreditation Issues- Ensures that internal and external
regulatory standards or nursing practice are met or exceeded. This
includes organizational policy and procedures as well as state,
Joint Commission, Board of Nursing and other specified accrediting
bodies. Integrate current scientific evidence with standards of
practice.
5. Quality Improvement- Leads and participates in quality
improvement initiatives that focus on identified patient safety or
quality of care deficits.
6. Education- Creates an educational environment conducive to
student learning, staff continuing education, and orientation of
new staff members. Accountable for annual competency evaluation of
staff that ensures staff has the knowledge and skills to care for
the specified patient population.
7. Customer Satisfaction- Ensures high customer satisfaction.
Communicates patient satisfaction results, letters and comments to
staff and leads monthly initiatives to improve consumer
satisfaction with care and services. Advocates for consumers within
the organization, particularly for vulnerable or at risk
populations.
Other InformationOther information:
Education Requirements:
* Bachelor's degree in Nursing (BSN) from a state-accredited school
of professional nursing.
Licensure/Certification Requirements:
* Licensed to practice as a Registered Nurse in the state of North
Carolina.
* For positions at Magnet Hospitals, professional certification
(ANCC Magnet approved) relevant to Management, Leadership or
Clinical Area is required within the probationary period of
employment.
* BLS required.
Professional Experience Requirements:
* Three (3) years of professional nursing in tertiary care and one
(1) year of management experience in specialty area.
Knowledge/Skills/and Abilities Requirements:
Job DetailsLegal Employer: STATEEntity: UNC Medical Center
Organization Unit: Labor & Delivery Work Type: Full Time
Standard Hours Per Week: 40.00Work Assignment Type: OnsiteWork
Schedule: Day JobLocation of Job: US:NC:Chapel HillExempt From
Overtime: Exempt: Yes
This is a State position employed by UNC Health Care System.
Qualified applicants will be considered without regard to their
race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and
employees' religious practices and beliefs, as well as applicants
and employees with disabilities. All interested applicants are
invited to apply for career opportunities. Please email
[emailprotected] if you need a reasonable accommodation to search
and/or to apply for a career opportunity.
Keywords: UNC Health Care, Chapel Hill , RN Patient Services Manager III- Labor & Delivery, Healthcare , Chapel Hill, North Carolina
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