RN Patient Services Manager I - Family Medicine Carraway Clinic

Company: UNC Health Care
Location: Chapel Hill
Posted on: June 20, 2022

Job Description:

DescriptionBecome part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.Summary:
This position is responsible for: ensuring that appropriate care and services are available to patients and families, ensuring adequate and appropriate clinical staffing on each shift, supervision of nursing staff, HUC staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues, providing and facilitating an environment conducive to staff continuing education needs, on-going unit-based educational needs and orientation of staff members.UNC Family Medicine at Caraway Village is seeking a highly motivated Patient Service Manager I. This position oversees the daily clinical and business operations for one of the three clinics at UNC Family Medicine.UNC Family Medicine is a full-service primary care specialty that provides health care for individuals and families over the course of their lives. Our doctors deliver babies, care for children as they grown, and care for individuals and families as they age. We also work to promote the health of the people of North Carolina and the nation through leadership and innovation in clinical practice, medical education, research and community service.

• This position qualifies for a $10,000 commitment incentive, paid in six (6) equal installments over a three (3) year commitment. Payment is made after each six (6) month period of work completed. Learn more here:https://jobs.unchealthcare.org/pages/unc-medical-center-unc-faculty-physicians-outpatient-commitment-incentive-program
  Responsibilities:
  1. Patient Care - Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals / paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
  2. Human Resource Services - Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
  3. Budget Management - Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
  4. Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exeeded. This includes organizational policy and procedures as well as state, JCAHO, Board of Nursing and other specified acreditating bodies. Standards of practice will reflect integration of current scientific evidence.
  5. Customer Satisfaction - Ensures high customer satisfaction. Communicates patient satisfacation results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particulary for vulnerable or at risk populations.
  6. Quality Improvement- Leads and participated in quality improvement initiatives that focus on identified patient safety or quality of care deficits
  7. Education-Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.
  Other InformationOther information:
  Education Requirements:
  
  • Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.Licensure/Certification Requirements:
    
    • Licensed to practice as a Registered Nurse in the state of North Carolina.Professional Experience Requirements:
      
      • Eighteen (18) months of professional nursing experience in a tertiary care setting to include didactic and clinical experience in the area of assignment.Knowledge/Skills/and Abilities Requirements:
        Job DetailsLegal Employer: STATEEntity: UNC Faculty Physicians
        Organization Unit: Family Medicine Carraway ClincWork Type: Full Time
        Standard Hours Per Week: 40.00Work Schedule: Day JobLocation of Job: US:NC:Chapel HillExempt From Overtime: Exempt: No

Keywords: UNC Health Care, Chapel Hill , RN Patient Services Manager I - Family Medicine Carraway Clinic, Healthcare , Chapel Hill, North Carolina