RN Patient Services Manager I - Family Medicine Carraway Clinic
Company: UNC Health Care
Location: Chapel Hill
Posted on: June 20, 2022
DescriptionBecome part of an inclusive organization with over
40,000 diverse employees, whose mission is to improve the health
and well-being of the unique communities we serve.Summary:
This position is responsible for: ensuring that appropriate care
and services are available to patients and families, ensuring
adequate and appropriate clinical staffing on each shift,
supervision of nursing staff, HUC staff and utility aide staff,
assistance with annual performance reviews of staff, participation
in quality improvement initiatives to address identified patient
safety or quality of care issues, providing and facilitating an
environment conducive to staff continuing education needs, on-going
unit-based educational needs and orientation of staff members.UNC
Family Medicine at Caraway Village is seeking a highly motivated
Patient Service Manager I. This position oversees the daily
clinical and business operations for one of the three clinics at
UNC Family Medicine.UNC Family Medicine is a full-service primary
care specialty that provides health care for individuals and
families over the course of their lives. Our doctors deliver
babies, care for children as they grown, and care for individuals
and families as they age. We also work to promote the health of the
people of North Carolina and the nation through leadership and
innovation in clinical practice, medical education, research and
- This position qualifies for a $10,000 commitment incentive,
paid in six (6) equal installments over a three (3) year
commitment. Payment is made after each six (6) month period of work
completed. Learn more
1. Patient Care - Ensures that appropriate care and services are
available to patients / clients and families. Facilitates
interdisciplinary collaboration in patient/client care planning.
Ensures appropriate clinical staffing and skill mix for patient
care. Supervises team of professionals / paraprofessionals which
may include nursing staff, health unit coordinators, nursing
assistants and utility aides.
2. Human Resource Services - Effectively manages human resources.
Creates an environment conducive to recruiting and retaining staff.
Applies organizational policy and procedures in hiring, promoting,
transferring and terminating staff. Provides staff with annual
performance feedback and opportunity to set professional goals.
Integrates scientific evidence regarding retention of nursing staff
into unit planning.
3. Budget Management - Effectively uses clinical and financial
information to establish and meet budgetary goals. Implements
strategies to increase revenue and cost-effectively manage
personnel, supply, and equipment resources. Evaluates the impact of
strategic fiscal changes on quality outcomes.
4. Accreditation Issues - Ensures that internal and external
regulatory standards or nursing practice are met or exeeded. This
includes organizational policy and procedures as well as state,
JCAHO, Board of Nursing and other specified acreditating bodies.
Standards of practice will reflect integration of current
5. Customer Satisfaction - Ensures high customer satisfaction.
Communicates patient satisfacation results, letters and comments to
staff and leads monthly initiatives to improve consumer
satisfaction with care and services. Advocates for consumers within
the organization, particulary for vulnerable or at risk
6. Quality Improvement- Leads and participated in quality
improvement initiatives that focus on identified patient safety or
quality of care deficits
7. Education-Creates an educational environment conducive to
student learning, staff continuing education, and orientation of
new staff members. Accountable for annual competency evaluation of
staff that ensures staff has the knowledge and skills to care for
the specified patient population.
Other InformationOther information:
- Bachelor's degree in Nursing (BSN) from a state-accredited
school of professional nursing.Licensure/Certification
- Licensed to practice as a Registered Nurse in the state of
North Carolina.Professional Experience Requirements:
- Eighteen (18) months of professional nursing experience in a
tertiary care setting to include didactic and clinical experience
in the area of assignment.Knowledge/Skills/and Abilities
Job DetailsLegal Employer: STATEEntity: UNC Faculty Physicians
Organization Unit: Family Medicine Carraway ClincWork Type: Full
Standard Hours Per Week: 40.00Work Schedule: Day JobLocation of
Job: US:NC:Chapel HillExempt From Overtime: Exempt: No
Keywords: UNC Health Care, Chapel Hill , RN Patient Services Manager I - Family Medicine Carraway Clinic, Healthcare , Chapel Hill, North Carolina
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