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Property Claims Manager

Company: IFG Companies
Location: Chapel Hill
Posted on: November 2, 2019

Job Description:

Job BriefTo manage the Commercial and Inland Marine Claims unit as well as self-handle higher exposure Property claims. Work with underwriting partners to identify loss trends and product improvements.



  • Manage Staff to insure all claims fairly and timely resolved in accordance with IFG Best Practices.

  • Review loss notices and ensure assignment to appropriate personnel.

  • Maintain diary on active files to ensure quality claim handling including timely and appropriate coverage determinations, timely and accurate reserving and appropriate plans of action in the handling of the claim.

  • Ensure appropriate processes and staffing are in place for timely and efficient resolutions of claims.

  • Manage IFG Claims' response to industry CAT events and handle all required reporting for these events.

  • Review Reservation of Rights and Declination letters as appropriate.

  • Manage the relationships between IFG and vendors utilized to assist in the adjustment of losses. Ensure that vendors are providing quality and efficient services and make changes to vendors as appropriate.

  • Recognize and report to Senior Management serious loss exposures.

  • Communicate with agents and underwriting on individual claim issues and work to resolve any potential questions. Communicate loss trends to underwriting as needed as well as recommendations for product improvement.

  • Maintain appropriate Adjuster's License and other non-resident Adjuster's licenses.

  • Attend mediation proceedings as needed.

  • Perform other duties as required.

    QUALIFICATIONS (Education/Skills/Experience)

    • Minimum 10 years commercial property and casualty experience with a concentration in first party commercial property claims.

    • Proficient with Microsoft Office Software

    • Detail oriented with analytical ability

    • Ability to work independently as well as with others

    • Ability to prioritize tasks and manage work

    • Excellent communication skills both oral and written

    • Strong negotiation skills

    • Math aptitude

    • CPCU, SLCA, CCLA designation a plus


      Physical demands are considered to be that of an office environment, climate controlled, with minimal physical exertion. This position requires prolonged sitting, ability to utilize a computer and interactions with others in meetings or via phone. Some travel required.


      We offer a competitive compensation and benefits package including medical, dental, vision, 401(k), flexible spending, short-term and long-term disability insurance, life insurance, long-term care, education assistance and paid time off, including paid parental leave and a birthday holiday.

Keywords: IFG Companies, Chapel Hill , Property Claims Manager, Executive , Chapel Hill, North Carolina

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