Helpdesk Manager (EHR/EMR)

Company: Zolon Tech Solutions, Inc.
Location: Raleigh
Posted on: May 22, 2025

Job Description:

Title: Helpdesk Manager (EHR/EMR)

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Location: Raleigh, NC
Duration: 12+ months

Job Description:
Hybrid Role
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting.

Interview Type:
Web Cam Interview Only

Responsibilities:
Bachelor's degree in information technology, Computer Science, Healthcare IT, or related field; or an equivalent combination.
5 years in IT support
2 years in a supervisory or management role.
Expert in ticketing systems (e.g., ServiceNow), Microsoft technologies, remote desktop tools, and incident management practices.
Familiarity with modules like clinical documentation, orders, results review, medication administration, and patient registration.
Knowledge of clinical processes and healthcare environments.
Experience supporting Epic EHR and other clinical systems in a healthcare setting.
Knowledge of ITIL framework and service management best practices.


Thanks& Regards,
Bhargavi Rangu
Zolon Tech

Keywords: Zolon Tech Solutions, Inc., Chapel Hill , Helpdesk Manager (EHR/EMR), Executive , Raleigh, North Carolina