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Product Operations Delivery Manager - CloudOps

Company: Cisco Systems, Inc.
Location: Raleigh
Posted on: May 27, 2023

Job Description:

Cisco's IoT Control Center Cloud Operations team offers a unique opportunity for talented, passionate, and highly creative professionals to have a wide-ranging impact on our operational delivery. The team is responsible for end-to-end delivery and operational support of our infrastructure and customer-facing SaaS solutions.Who We AreYou will be joining the Cisco IoT Control Center organization, part of Cisco Networking. Cisco IoT Control Center is the #1 market leading cellular connectivity management platform. Our global organization is responsible for all engineering and operational tasks of the Control Center product: feature development, release, production operations, customer support. Cisco's IoT organization is responsible for supporting over 200 million connected devices every day. This team is charged with driving the digital experience, infrastructure management and automation strategies for the IoT portfolio of products.We work with our customers, sales teams, designers, architects and engineers to develop products that delight our customers and advance their strategic goals. We listen, we bring people together, we build consensus out of ambiguity and we pay attention to the details to ensure quality. We lead as problem-solvers and build a deeply technological product with some of the world's best technical and creative people to solve our customers' toughest challenges.What You'll DoAs the Delivery Manager of Product Operations, you are a leader who combines detail-driven insight into business process improvement with a practical "get it done" work style. You drive initiatives with limited direction and guidance and have a passion for finding ways to improve operations in a dynamic environment. Exposure to large-scale cloud services, managed services or information technology operations with industry leading players and experience with cloud business models like Software- and Other-as- a-Service products is helpful.Responsibilities

Collaborate with peers to implement and support solutions that meet or exceed our customers' expectations and achieve our rigorous quality standards Evaluate new technologies and help modernize our toolset Lead builds of large-scale, globally redundant, multi-cloud environments Document and provide cross training to peers for projects and products Create scalable, repeatable, and optimized business processes to support our product(s) Actively engage with executive staff and various individual teams to drive revenue, customer satisfaction, operational excellence, productivity, and margin improvements Advocate for changes in processes to ensure that contribution margins and profitability are maximized while meeting customer's expectations Develop recommendations for new processes and operational objectives, including building business cases for new strategies and initiatives based on communications with business leaders Take a lead role in large-scale initiatives and related sub-projects, including development, coordination, and implementation of key business processes, and measure customer and organizational adoption and business value of those initiatives Pro-actively identify areas for improvement and influence the execution plan Create and execute analysis reporting for key metrics, and present to key stakeholders and executive leadership to facilitate decision-making Work to support build and governance of our cloud platform in a method that is scalable, repeatable, and standardized Develop communications framework and trust relationships across all teams responsible for customer delivery - from engineering to DevOpsMinimum Qualifications
Strong knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment Strong program management skills including identification of key stakeholders, ability to achieve agreement, development of sound action plans, consistent delivery Excellent communication and influencing skills to negotiate with multiple levels of management across the organization and outside vendors Experience in datacenter, cloud, virtualization and containers Solid understanding of business strategy and key initiatives Strong leadership skills, ability to lead influence without direct authority A good team player ambitious and eager to excel and grow while maintaining high ethical standards and respect for colleagues Capability to work well within a globally distributed network of colleagues to solve problems quickly Ability to manage multiple engagements with various teams Ability to bring structure to problems effectively and drive to practical solutions Maintain excellent knowledge and understanding of all interdependencies between business processes Travel may be required but not to exceed 25% and could be domestic and internationalPreferred
Experience with Jira and Confluence Previously run security programsWhy Cisco?#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco #LI-JG3 #LI-Remote

Keywords: Cisco Systems, Inc., Chapel Hill , Product Operations Delivery Manager - CloudOps, Executive , Raleigh, North Carolina

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