RN Patient Services Manager III - Hematology/Oncology Unit (4 Oncology)
Company: UNC Health Care Systems
Location: Chapel Hill
Posted on: November 19, 2022
Patient Services Manager (PSM) III - Hematology/Oncology Unit (4
Full-time, Exempt position. Typical schedule includes
Monday-Friday, days, however some extension into evening hours,
weekends, holidays may be needed based on unit/patient needs.
A Patient Services Manager III position is available for our
Oncology Unit, caring for the adult oncology population in the NC
Cancer Hospital. Our Hematology/Oncology unit is a 53 bed inpatient
oncology unit that cares for solid tumor and hematologic malignancy
patients including the management of transfusions, antibiotic
therapy, chemotherapy/biotherapy and end of life care.
The PSM III collaborates with the Oncology Leadership Team and is
responsible for nursing clinical practice and operations. This
manager is responsible for creating an environment conducive to
recruiting and retaining staff while effectively using clinical and
financial information to establish and meet budgetary goals. The
manager is also responsible for ensuring internal and external
regulatory standards of nursing practice are achieved; ensuring
high customer satisfaction; and leading and participating in
quality improvement initiatives.
Become part of an inclusive organization with over 40,000 diverse
employees, whose mission is to improve the health and well-being of
the unique communities we serve.
This position supervising large clinical units. Duties include
ensuring that appropriate care and services are available to
patients and families, ensures adequate and appropriate clinic
staffing on each shift, supervision of nursing staff, medical
support staff and utility aide staff, assistance with annual
performance reviews of staff, participation in quality improvement
initiatives to address identified patient safety or quality of care
issues. Provides and facilitates an environment conducive to staff
continuing education needs, ongoing unit-based educational needs
and orientation of staff members.
1. Patient Care- Ensures that appropriate care and services are
available to patients / clients and families. Facilitates
interdisciplinary collaboration in patient/client care planning.
Ensures appropriate clinical staffing and skill mix for patient
care. Supervises team of professionals /paraprofessionals which may
include nursing staff, health unit coordinators, nursing assistants
and utility aides.
2. Human Resource Management- Effectively manages human resources.
Creates an environment conducive to recruiting and retaining staff.
Applies organizational policy and procedures in hiring, promoting,
transferring and terminating staff. Provides staff with annual
performance feedback and opportunity to set professional goals.
Integrates scientific evidence regarding retention of nursing staff
into unit planning.
3. Budget Management- Effectively uses clinical and financial
information to establish and meet budgetary goals. Implements
strategies to increase revenue and cost effectively manage
personnel, supply, and equipment resources. Evaluates the impact of
strategic fiscal changes on quality outcomes.
4. Accreditation Issues- Ensures that internal and external
regulatory standards or nursing practice are met or exceeded. This
includes organizational policy and procedures as well as state,
Joint Commission, Board of Nursing and other specified accrediting
bodies. Integrate current scientific evidence with standards of
5. Quality Improvement- Leads and participates in quality
improvement initiatives that focus on identified patient safety or
quality of care deficits.
6. Education- Creates an educational environment conducive to
student learning, staff continuing education, and orientation of
new staff members. Accountable for annual competency evaluation of
staff that ensures staff has the knowledge and skills to care for
the specified patient population.
7. Customer Satisfaction- Ensures high customer satisfaction.
Communicates patient satisfaction results, letters and comments to
staff and leads monthly initiatives to improve consumer
satisfaction with care and services. Advocates for consumers within
the organization, particularly for vulnerable or at risk
--- Bachelor's degree in Nursing (BSN) from a state-accredited
school of professional nursing.
--- Licensed to practice as a Registered Nurse in the state of
--- Professional certification (ANCC Magnet approved) relevant to
Management, Leadership or Clinical Area is required within the
probationary period of employment.
Professional Experience Requirements:
--- Three (3) years of professional nursing in tertiary care and
one (1) year of management experience in specialty area.
Knowledge/Skills/and Abilities Requirements:
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: 4 Oncology
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
This is a State position employed by UNC Health Care System.
Keywords: UNC Health Care Systems, Chapel Hill , RN Patient Services Manager III - Hematology/Oncology Unit (4 Oncology), Executive , Chapel Hill, North Carolina
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