Director of Core Infrastructure - Duke Health Technology Solutions - Durham
Company: Duke Health
Location: Chapel Hill
Posted on: November 19, 2022
Job Description:
DHTS: -Duke Health Technology Solutions is a robust, specialized
division of Duke University Health System dedicated to the
development and management of enterprise IT systems. -A 2021 'Most
Wired' health system, Duke is nationally recognized for IT and
information management as the first healthcare system to achieve
the Davies Award - highest honor by the Healthcare Information and
Management Systems Society (HIMSS) - for inpatient, ambulatory, and
analytics health information technology capabilities. -Our
employees are among the top-skilled IT experts in the Triangle and
partner with leading scholars, clinicians, and researchers across
Duke University and Duke Health to develop innovative technologies
that support our mission of delivering tomorrow's healthcare today.
- -Occupational Summary------ -The Director---of -Core
Infrastructure -is responsible for effective operational management
of this area's personnel and other resources, providing leadership
and management to a team responsible for deployment, configuration,
management, operations and restoration of all core infrastructure.
This includes delivering and maintaining operations for all
infrastructure services associated with hosting of virtual and
physical servers, including virtualization platforms, storage
systems, database instances, public cloud services, all network
infrastructure and data center facilities services, and associated
technologies in support of the mission of Duke Health. -The Core
Infrastructure team will ensure optimum infrastructure performance,
availability and service delivery for Duke Health. The ideal
candidate will be well versed in various wired and wireless,
network security, load balancing and data center technologies along
with compute, storage, database, cloud and virtualization
technologies; experienced in managing technical team of
professionals; experienced in product ownership and development;
and experienced with managing multi-million dollar service
portfolio budgets. - -Essential Tasks/Responsibilities:--- -
Develop product strategies in
partnership with architecture team, and manage the product life
cycle for -Infrastructure services. -Interface with key internal
and external stakeholders to develop and -support business cases,
budgets -and reports.Develop ongoing business---relationships
with---customers in Duke Health to---better understand the
business---requirements---and---align -appropriate services
to---these business---requirements.Research, recommend, design, and
develop -strategies for implementing new technologies -for on
premise -and -cloud -environments, in conjunction with architecture
team. -Manage on-demand resource needs -to meet the business
objectives.Define technical development priorities for talent,
identifying training needs and opportunities. -Ability to adhere to
the highest standards of ethics and professional
conduct.Participate as needed in---on-call/troubleshooting
of---complex issues.Develop business plans, financial and cost
models, ROI, and presentations for technology and service
solutions.Oversee IT Service Cost Delivery model for the
infrastructure portfolio, make sound financial decisions for
purchases, and demonstrate clear understanding of the Total Cost of
Ownership Maintain strong relationships with service providers and
vendors to---develop next-generation---designs and plans. Manage
vendor/supplier engagements and interactions effectively and in the
best interest of DHTSLead with direct managerial responsibilities
for team managers and service owners.Manage and recruit a -team of
high-level technical staff responsible for developing and
delivering products and services.Lead initiatives and---teams---to
develop more efficient processes through technologies to reduce,
time, cost, manual intervention, and complexity.Provide oversight
across Service Owners in the delivery of projects, change requests,
service requests, incident and problem resolutions. Establish
Delivery Quality Index to ensure deliveries are in scope, on time
and on budgetLead efforts to drive efficiency through continuous
automation.Support standards of cloud adoption for application
teams.Develop architecture, standards, and design packages for new
products and services in collaboration with architecture
team.Demonstrate effective communication strategies to convey
complex ideas to various audiences.Evaluate new technologies and
solutions to meet the business requirements for Duke Health,
including business technologies to support academic, clinical, and
research initiatives in conjunction with architecture team.
-Implement and maintain architecture and security standards -for
various technologies. - -Preferred Qualifications: -
Demonstrated experience managing
teams responsible for VMWare, Nutanix, enterprise compute
platforms, block storage, file storage, object storage, Windows and
Linux operating systems, database (i.e. SQL, Oracle) and cloud
technologies (i.e., Microsoft Azure, Amazon AWS)Demonstrated
experience managing teams responsible for Cisco Networking
technologies, network scripting and automation tools such as
Ansible and Python, network security products (i.e. Palo Alto,
Fortinet), enterprise load balancing platforms, and cloud network
experience implementing VPC/VPN connectivity (i.e., Microsoft
Azure, Amazon AWS)Demonstrated experience managing technical
teamsDemonstrated experience supporting 24x7 environments including
driving quick resolution of service impacting eventsDemonstrated
experience in service ownership and developmentExperience managing
service-based costing for an enterprise environmentDemonstrated
experience in managing strategic IT vendor relationships and
procurement of Enterprise-level hardware and hosting solutions
Demonstrated ability to technically review work of subordinates to
assure high quality and efficient operation. Demonstrated ability
to manage technical projects of varying scale that require latitude
in decision and actions. - Experience with Continuous Integration,
Continuous Deployment and Continuous Monitoring tools.--- -Must
have the ability to work independently on multiple
tasks---and---complex projects.Ability to interpret customer
business and---translate to---technical needs.Excellent English
language skills, both oral and written.--- -Health Care, -Academic
Research experience a plus. - -Required Qualifications:------ -
BS/BA degree and 12 - 15 years of
prior relevant experience or---Masters---with 10 - 13 years of
prior relevant---experience. Experience may be substituted in lieu
of degree.--- -Minimum 10+ years' experience in Information
Technologies and emerging new technologies -8+ years' experience of
management/leadership experience in enterprise environments - - -
Duke is an Affirmative Action/Equal Opportunity Employer committed
to providing employment opportunity without regard to an
individual's age, color, disability, gender, gender expression,
gender identity, genetic information, national origin, race,
religion, sex, sexual orientation, or veteran status. - Duke
aspires to create a community built on collaboration, innovation,
creativity, and belonging. Our collective success depends on the
robust exchange of ideas-an exchange that is best when the rich
diversity of our perspectives, backgrounds, and experiences
flourishes. To achieve this exchange, it is essential that all
members of the community feel secure and welcome, that the
contributions of all individuals are respected, and that all voices
are heard. All members of our community have a responsibility to
uphold these values. - Essential Physical Job Functions: Certain
jobs at Duke University and Duke University Health System may
include essentialjob functions that require specific physical
and/or mental abilities. Additional information and provision for
requests for reasonable accommodation will be provided by each
hiring department. -
Keywords: Duke Health, Chapel Hill , Director of Core Infrastructure - Duke Health Technology Solutions - Durham, Executive , Chapel Hill, North Carolina
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