Clinic Manager II
Company: UNC Health Care
Location: Chapel Hill
Posted on: July 31, 2022
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Job Description:
Description Become part of an inclusive organization with over
40,000 diverse employees, whose mission is to improve the health
and well-being of the unique communities we serve.Summary:
This Clinic Manager is responsible for the daily operations of
Patient Access Center. Under the direction of the Director and in
conjunction with outpatient leaders, Clinic Manager will help to
assure Access, Referral, and templating targets are obtained and
lead improvement efforts to that result in goal attainment. Clinic
Manager will be tasked with optimizing and standardizing scheduling
and intake practices across multiple clinics in order to create a
consistent and enhanced patient experience. Assists with developing
specific departmental standards and objectives which directly
support the achievement of organizational access goals.
Organization goals include Referral Conversion Rate, Time to Third,
Scheduled Utilization, Telephone Services Levels, etc. Successfully
implements latest technology into daily workflows to support
patient access. Manages staff relations including performance
management, staff satisfaction, and conflict management. Ensures
high standards of patient satisfaction, quality of service, and
financial stewardship.
Responsibilities:
1. Monitors quality of work product for work unit/sector. Leads in
change efforts for improvement in work quality. Aligns work unit
goals with organizational strategic direction. Participates in
formation of strategic goals at the departmental level.
Demonstrates corporate citizenship by participating in activities
external to assigned work unit/departments. Demonstrates active
support of organizational initiatives. Accesses and utilizes
appropriate administrative/clinical/financial systems. Acquires and
maintains quantitative skills for data analysis. Creates an
educational environment conducive to learning.
2. Leading People - Leads people toward meeting the organization's
vision, mission, and goals. Ensures that departmental goals match
those of the organization and that resources are allocated to meet
priorities. Establishes an environment that creates incentives for,
and eliminates barriers to, a team environment. Articulates common
goals and communicates how individual roles contribute to team
success.
3. Leading Change - Proactively assesses the need for change and
obtains resources to implement change initiatives. Communicates
effectively and appropriately. Takes action to ensure that
employees fully understand their roles, responsibilities and
performance standards/expectations and provides ongoing feedback
and support. Treats everyone in a manner that demonstrates fairness
and consistency. Serves as a role model by demonstrating commitment
to innovation and continuous improvement in organizational
performance.
4. Results Driven - Exceeds departmental and organizational goals
and customer expectations. Participates in decision making that
produce high-quality results by applying knowledge, analyzing
problems, and calculating risks. Consistently conveys that
customers are the highest priority. Communicates in a manner that
promotes and sustains customer satisfaction and encourages others
to do the same. Understands the overall financial performance of
the organization and applies financial concepts and practices to
establish and maintain realistic budgets. Uses financial
information to monitor budgetary responsibilities.
Other Information Other information:
Education Requirements:
Master's degree or Bachelor's degree in Accounting, Business
Administration, Economics, Health Administration, Nursing or
related field.
Licensure/Certification Requirements:
No licensure or certification required.
Professional Experience Requirements:
If a Master's degree: Three (3) years of experience in a health
care setting, including one (1) year of experience in a supervisory
role.
If a Bachelor's degree: Seven (7) years of experience in a health
care setting, including one (1) year of experience in a supervisory
role.
Knowledge/Skills/and Abilities Requirements:
Job Details Legal Employer: STATEEntity: UNC Medical Center
Organization Unit: GI Support Services Work Type: Full Time
Standard Hours Per Week: 40.00Work Schedule: Day JobLocation of
Job: US:NC:Chapel HillExempt From Overtime: Exempt: Yes
Keywords: UNC Health Care, Chapel Hill , Clinic Manager II, Executive , Chapel Hill, North Carolina
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