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Vice President -NC Branch and Agency Operations

Company: Investors Title Company and Affiliates
Location: Chapel Hill
Posted on: January 10, 2022

Job Description:

Vice President -NC Branch and Agency Operations
Chapel Hill, North Carolina

The Opportunity: The Vice President -NC Branch and Agency Operations is one of the most important roles at INVESTORS TITLE INSURANCE COMPANY because you are uniquely positioned to lead high performing teams across North Carolina through our continued rapid growth. As the Vice President - NC Branch and Agency Operations, you will partner with key senior leadership to meet company, branch and agency service, compliance, sales and profit objectives, and corporate initiatives to encourage growth of current business and the cultivation of new customers.
You will direct and supervise Investors Title Insurance Company's direct, agency and commercial services operational functions, including but not limited to: providing superior customer service, underwriting and production guidelines, risk mitigation, staff development, retention and training. This role requires a unique skill-set that bridges the space between our 32 issuing offices, information systems teams, and our sales and business development functions.
In addition, this role is responsible for assisting in the development and implementation of best practices, standards, and operational procedures while identifying process improvement opportunities.

Core responsibilities include but are not limited to:
--- Responsible for building strong relationships with customers, as well as building strong working alliances with internal departments to ensure our offices are providing superior customer service.
--- Partner with company departments to develop a successful and healthy organization through designing and executing on a team and customer-focused culture, by finding the knowledge and skills to bridge operational gaps, creating optimal workflows, and aligning internal processes.
--- Responsible for maximizing profit and market share produced by the NC branch and agency distribution channels.
--- Review and evaluate the work of direct reports to assess job performance by completing regular performance reviews and holding direct reports accountable for meeting performance standards and performance goals.
--- Encourage the growth of all direct and indirect reports through skill development and goal setting.
--- Coach, motivate, and recognize the accomplishments of all employees to expand job performance, increase engagement, and commitment.
--- Actively determine personnel needs to ensure branch and agency service levels are met and participating in the talent selection process including hiring and promotion recommendations.
--- Resolve employee issues in an effective, prompt, and consistent manner and promote an inclusive environment where different employee perspectives are valued.
--- Communicate organization information through department meetings, one-on-one meetings, email, and regular interpersonal communication.

7+ years demonstrated experience in leading teams and fostering highly collaborative work environments, championing innovation, and advancing the capabilities of high performing teams.
5+ years of real estate, closing, settlement, and/or title insurance experience REQUIRED.
Candidate must possess strong interpersonal and communication skills, exercising diplomacy and good judgment.
Computer proficiency, including Excel and Microsoft Office; Softpro or similar closing and title production software preferred.
Excellent collaboration skills and the ability to effectively interact across functional teams in various business units.
Operations experience evaluating and integrating technology solutions.

Recognized as an industry leader, Investors Title Insurance Company provides residential and commercial title insurance and innovative business solutions for our partners. The Company has been recognized with an AM Best rating of A, assigned a Financial Stability Rating of A" Unsurpassed from Demotech and a Kroll Rating of A. Working at Investors Title, you will find a dynamic and supportive culture, excellent training and development, a variety of career paths, work/life balance, and exceptional benefits.

The Company is an equal opportunity employer. As such, the Company offers equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status and other protected class characteristics.

Keywords: Investors Title Company and Affiliates, Chapel Hill , Vice President -NC Branch and Agency Operations, Executive , Chapel Hill, North Carolina

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