Global Account Director
Company: Cushman & Wakefield
Location: Chapel Hill
Posted on: February 25, 2021
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Job Description:
location Research Triangle Park, North Carolina, country United
States of America category Building Operations Job Title Global
Account Director Job Description Summary The Account Director is a
key role at C&W with responsibility to drive profitability,
overall client satisfaction and exceptional service delivery for
all assigned account/s within the Region. Job Description The
Account Director is a key role at C&W with responsibility to
drive profitability, overall client satisfaction and exceptional
service delivery for all assigned account/s within the Region. The
Account Director is responsible for $2MM - $5MM revenue while
leading one or more client accounts withinGlobal Occupier Services
(GOS) across one or more of the service lines below:1. Integrated
Facility Management (including Engineering, EH&S,
Sustainability, Supply Chain Mgt. etc.) 2. Project & Development
Services 3. Transaction Management 4. Portfolio Administration 5.
Workplace and Portfolio Strategy This position provides leadership
and management across all aspects of the accounts including, but
not limited to: 1. Service Delivery Standards Excellence 2. Client
Experience & Relationship Management 3. Talent Management and Team
Development 4. Financial Performance (including P&L, contract
expansion / renewals etc.) 5. Expanding Share of Wallet 6. Account
Risk ManagementESSENTIAL FUNCTIONS AND RESPONSIBILITIES -- Manage
the financial and contract performance outcome of one or more
account teams.-- Maintain a thorough understanding of the client's
business goals and strategies to align real estate services to
contribute to these objectives-- Establish and implement the
overall vision, strategy and performance metrics to the applicable
service lines-- Develop and maintain strong client relationships--
Implement and manage account governance process-- Provide
disciplined contract management to meet superior delivery of all
contract deliverables-- Contribute to GOS Management team to
develop service delivery strategies, structure service delivery
model, alternative pricing, identify team members and lead
multi-disciplinary team preparing responses to RFPs and
presentations-- Have a thorough understanding of the C&W
platform and identify existing and new opportunities for enhancing
service solutions and capabilities-- Oversee risk mitigation and
dispute resolution for client and C&W-- Lead and actively
manage account talent in partnership with HR, including promotion
of diversity & inclusion, talent reviews, performance reviews,
succession planning etc.-- Attract and maintain top talent and
provide on-going mentoring to team for superior performance-- Drive
collaboration and performance of all partners including Finance,
HR, Sourcing, Legal, GCI etc.-- Responsible for revenue generation,
account P&L management, profitability and overall financial
performance-- Contribute to the overall service and financial
performance of C&W through effective cross-selling and
relationship / contract expansion-- Ensure quantitative and
qualitative analytics and evidenced-based decision makingKEY
COMPETENCIES 1. Leadership 2. Customer Relationship Management 3.
Technical Skills 4. Organization Design & Management Skills 5.
Communication (oral and written) 6. Financial Management 7. Matrix
Organization / Business Partner Skills 8. Presentation Skills 9.
Business AcumenIMPORTANT EDUCATION -- Bachelor's degree required--
Master's degree or MBA preferredIMPORTANT EXPERIENCE -- Minimum of
10 years at Senior Management level or other similar capacity--
Experience in directly leading and managing multi-discipline teams
-- Client, P&L and contract management experience-- Experience
in the management of an integrated services account, including
Integrated Facility Management, Project & Development Services,
Transaction Management, Portfolio Administration and Strategic
ConsultingADDITIONAL ELIGIBILITY QUALIFICATIONS -- Ability to
develop positive working relationships with agencies, local
government officials, and business community members-- Possess
technical domain knowledge (one or more in IFM, PDS, TM, LA,
SCON)-- Skilled in financial analysis and knowledge of financial
concepts-- Ability to comprehend, analyze and interpret complex
business documents-- Strong proficiency with MS Office Suite (MS
Word, Excel and PowerPoint)WORK ENVIRONMENTThis job operates in a
professional office environment. This role routinely uses standard
office equipment such as computers, phones, photocopiers and filing
cabinets. May be required to travel outside between client sites in
varying weather conditions.PHYSICAL DEMANDS The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. While performing the duties of this job, the employee is
regularly required to communicate with others and exchange accurate
information; operate a computer and other office productivity
machinery; move about the workplace; remain in a stationary
position for 50% of the time; and extend hands and arms in any
direction.OTHER DUTIESThis job description is not designed to cover
or contain a comprehensive list of activities, duties or
responsibilities that are required of the employee. Other duties,
responsibilities and activities may change or be assigned at any
time with or without notice.Cushman & Wakefield provides equal
employment opportunity. Discrimination of any type will not be
tolerated. Cushman & Wakefield is an Equal Opportunity /
Affirmative--- Action employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender
identity, disability, protected veteran status or any other
characteristic protected by state, federal, or local law. Email
This Job To access this job from another computer, Email this
information to yourself. Cushman & Wakefield will never ask for
payment to process documents, refer you to a third party to process
applications or visas, ask you to pay costs or otherwise request
bank account information or any other financial information during
the recruiting process. Never provide financial information or send
money to anyone suggesting that they can provide employment at
Cushman & Wakefield. If you suspect you have received a fraudulent
request, please contact CWPhishing@cushwake.com . Cushman &
Wakefield takes this matter seriously and is working closely with
the appropriate parties to effectively address these issues Fueled
by ideas, expertise and dedication across borders and beyond
service lines, we create real estate solutions to prepare our
clients for what's next.
Keywords: Cushman & Wakefield, Chapel Hill , Global Account Director, Executive , Chapel Hill, North Carolina
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