Global Account Director

Company: Cushman & Wakefield
Location: Chapel Hill
Posted on: February 25, 2021

Job Description:

location Research Triangle Park, North Carolina, country United States of America category Building Operations Job Title Global Account Director Job Description Summary The Account Director is a key role at C&W with responsibility to drive profitability, overall client satisfaction and exceptional service delivery for all assigned account/s within the Region. Job Description The Account Director is a key role at C&W with responsibility to drive profitability, overall client satisfaction and exceptional service delivery for all assigned account/s within the Region. The Account Director is responsible for $2MM - $5MM revenue while leading one or more client accounts withinGlobal Occupier Services (GOS) across one or more of the service lines below:1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.) 2. Project & Development Services 3. Transaction Management 4. Portfolio Administration 5. Workplace and Portfolio Strategy This position provides leadership and management across all aspects of the accounts including, but not limited to: 1. Service Delivery Standards Excellence 2. Client Experience & Relationship Management 3. Talent Management and Team Development 4. Financial Performance (including P&L, contract expansion / renewals etc.) 5. Expanding Share of Wallet 6. Account Risk ManagementESSENTIAL FUNCTIONS AND RESPONSIBILITIES -- Manage the financial and contract performance outcome of one or more account teams.-- Maintain a thorough understanding of the client's business goals and strategies to align real estate services to contribute to these objectives-- Establish and implement the overall vision, strategy and performance metrics to the applicable service lines-- Develop and maintain strong client relationships-- Implement and manage account governance process-- Provide disciplined contract management to meet superior delivery of all contract deliverables-- Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations-- Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities-- Oversee risk mitigation and dispute resolution for client and C&W-- Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.-- Attract and maintain top talent and provide on-going mentoring to team for superior performance-- Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.-- Responsible for revenue generation, account P&L management, profitability and overall financial performance-- Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion-- Ensure quantitative and qualitative analytics and evidenced-based decision makingKEY COMPETENCIES 1. Leadership 2. Customer Relationship Management 3. Technical Skills 4. Organization Design & Management Skills 5. Communication (oral and written) 6. Financial Management 7. Matrix Organization / Business Partner Skills 8. Presentation Skills 9. Business AcumenIMPORTANT EDUCATION -- Bachelor's degree required-- Master's degree or MBA preferredIMPORTANT EXPERIENCE -- Minimum of 10 years at Senior Management level or other similar capacity-- Experience in directly leading and managing multi-discipline teams -- Client, P&L and contract management experience-- Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic ConsultingADDITIONAL ELIGIBILITY QUALIFICATIONS -- Ability to develop positive working relationships with agencies, local government officials, and business community members-- Possess technical domain knowledge (one or more in IFM, PDS, TM, LA, SCON)-- Skilled in financial analysis and knowledge of financial concepts-- Ability to comprehend, analyze and interpret complex business documents-- Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. May be required to travel outside between client sites in varying weather conditions.PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative--- Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. Email This Job To access this job from another computer, Email this information to yourself. Cushman & Wakefield will never ask for payment to process documents, refer you to a third party to process applications or visas, ask you to pay costs or otherwise request bank account information or any other financial information during the recruiting process. Never provide financial information or send money to anyone suggesting that they can provide employment at Cushman & Wakefield. If you suspect you have received a fraudulent request, please contact CWPhishing@cushwake.com . Cushman & Wakefield takes this matter seriously and is working closely with the appropriate parties to effectively address these issues Fueled by ideas, expertise and dedication across borders and beyond service lines, we create real estate solutions to prepare our clients for what's next.

Keywords: Cushman & Wakefield, Chapel Hill , Global Account Director, Executive , Chapel Hill, North Carolina