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Support Engineer

Company: TIBCO Software, Inc.
Location: Chapel Hill
Posted on: January 31, 2019

Job Description:

TIBCO? Managed File Transfer Platform Server enables an organization to secure and control file transfer activity on all major platforms throughout the enterprise. Whether it's transferring critical business files between applications, integrating data from a network of stores or branch locations, or sending large files to an offshore data center, this is the robust solution you need to get the job done right. As a member of the Global MFT Support team you will analyze, replicate, and resolve customer problems of varying complexity, provide written and verbal consultation to debug customer problems, determine if the reported problem is a TIBCO product issue or an external problem and document problems accurately and completely including their solutions and defects in the support call tracking system. Duties* BA/BS in Computer Science, Electrical Engineering or related field of study and 2 years industry experience in a software technology position* OR relevant technical Master's Degree and 2 years relevant industry experience;* prior development experience is preferred 1 year of programming and/or support experience with Java based enterprise software product* 1 years Unix and Windows administration and debugging experience* Strong troubleshooting and analytical skills* Enjoy working with and supporting customers to solve complex technical issues* Excellent communication skills* Proficient in the following areas:* Strong OS knowledge on Windows, HPUX, Solaris, Linux, AIX Network and Application troubleshooting skills.* Good knowledge of networks, TCP/IP, UDP, and network programming.* z/OS, application server and security experience is a plus. Skills/Requirements* You will be responsible for maintaining SLAs (Service Level Agreements) with our customers* You'll team up with other Support and Development departments within TIBCO, specifically QA and Engineering, as needed.* When escalations are made to other groups you will maintain ownership to drive issues to resolution.* It will be crucial to keep current with the latest supported product technology,* You'll be paving the way for future support teammates by keep the product knowledge base (FAQs and Solutions) up to date* You'll have the opportunity to take on other projects which improve support processes i.e. Whitepapers, bulletins Manage workload efficiently while being able to resolve time-critical situations professionally.

Keywords: TIBCO Software, Inc., Chapel Hill , Support Engineer, Engineering , Chapel Hill, North Carolina

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