Service Writer Service Department

Company: Oakboro Tractor and Equipment
Location: Oakboro
Posted on: February 19, 2026

Job Description:

Job Description Job Description Benefits: Competitive salary Employee discounts Opportunity for advancement Paid time off Training & development Job Posting Formal Request Position Title: Service Writer / Customer Service Specialist Service Department Location: Oakboro Tractor and Equipment Oakboro, NC 28129 Department: Service Reports To: Service Manager Employment Type: Full-Time, Non-Exempt Posting Date: December, 2025 Application Deadline: Open until filled Company Overview Oakboro Tractor and Equipment, an independent, high-growth dealership representing Bobcat, Grasshopper, STIHL, ECHO, and Husqvarna, is scaling our flagship store in Oakboro, NC. Recent growth has prompted the addition of another member to our Service Support Team. Our company is built on the foundational values of honesty and integrity, where customers are our 1 priority and our employees are the ones who make that promise real every day every piece of equipment, every relationship, every time. Position Summary You are the face and voice of the Carthage service department. This is a 100% customer-facing role that owns the entire service experience from the moment a customer walks in or calls, through intake, updates, approval, delivery, and payment. No wrench turning all people, process, and precision. Primary Responsibilities Greet every service customer in person or on the phone within 10 seconds Perform thorough equipment intake: listen to customer concern, inspect unit, take photos, document symptoms in our Dealer Management Software Write clear, detailed repair orders that technicians actually want to work from Research service history, warranty coverage, recalls, and open campaigns Provide accurate estimates, obtain customer approvals, and manage change orders in coordination with the service manager Deliver proactive status updates via phone/text (morning, noon, and end-of-day as needed) Coordinate with service manager/parts department for expedited parts ordering Present completed repair orders, explain work performed, collect payment, and process warranty/labor claims Follow up 48 hours after pickup to ensure total satisfaction and solicit customer feedback and Google reviews Maintain a clean, professional service drive and customer lounge Required Qualifications Minimum 3 years customer-facing service writer/advisor experience (equipment, automotive, powersports, or heavy truck preferred) Proven ability to translate customer requests into precise technical descriptions Exceptional listening skills and emotional intelligence under pressure Strong computer proficiency comfortable learning new DMS/CRM systems (we currently use ASPEN) Excellent written and verbal communication grammar, tone, and clarity matter Ability to stand/walk for extended periods and occasionally assist with moving smaller equipment Valid drivers license and clean driving record Preferred Qualifications Previous experience as a Service Writer in an equipment dealership Familiarity with Bobcat, Grasshopper, Husqvarna, STIHL, or ECHO products Experience with warranty administration and manufacturer portals Bilingual (English/Spanish) a plus in the Carthage market Compensation & Benefits Annual base salary: $15.00 - $25.00/hr (based on experience) Paid time off major holidays Career growth path: Service Writer Assistant Service Manager Service Manager Owner-Operator Academy Work Schedule Monday Friday 8:00 AM 5:00 PM Seasonal Rotating Saturdays 8:00 AM 12:00 PM How to Apply Email resume and references to: info@oakborotractor.com Subject line: Service Writer Oakboro [Your Name] Or drop off in person at our Oakboro location. We respond to every qualified applicant within 48 hours and are prepared to make offers within one week. Oakboro Tractor and Equipment is an equal opportunity employer.

Keywords: Oakboro Tractor and Equipment, Chapel Hill , Service Writer Service Department, Customer Service & Call Center , Oakboro, North Carolina