Customer Service Representative - State Farm Agent Team Member

Company: Brian Hicks - State Farm Agent
Location: Cary
Posted on: February 18, 2026

Job Description:

Job Description Job Description Benefits: Hiring bonus Office bonus promotions Team lunches Life & disability insurance after 1 year Health insurance stipend Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency has been serving the community since 2012 and is driven by a passion for helping others protect their assets and income. We take pride in building lasting relationships based on trust, education, and personalized solutions. We are a family-oriented office that values work-life balance and flexibility. Our small but dedicated team is growing, with hopes to allow us to expand our involvement in local events and community outreach. Team members enjoy benefits such as their birthday off, team lunches, office promotions, team bonuses, a health insurance stipend, and life & disability insurance after the first year. We also offer travel incentives and mentorship opportunities for those with an entrepreneurial spirit who may one day want to open their own agency. If youre a motivated individual looking for a supportive and engaging workplace, wed love to have you on our team! ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Brian Hicks - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Keywords: Brian Hicks - State Farm Agent, Chapel Hill , Customer Service Representative - State Farm Agent Team Member, Customer Service & Call Center , Cary, North Carolina