Experienced Outside Auto Appraiser - Raleigh, NC
Company: Msccn
Location: Raleigh
Posted on: April 4, 2026
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Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization
works with partner companies to source qualified talent for their
open roles. The following position is available to Veterans,
Transitioning Military, National Guard and Reserve Members,
Military Spouses, Wounded Warriors, and their Caregivers . If you
have the required skill set, education requirements, and
experience, please click the submit button and follow the next
steps. Salary Range $63,800.00 - $105,400.00 Target Openings 1 What
Is the Opportunity? Under direct supervision, this position has
responsibility for inspecting, estimating, negotiating, and
evaluating 1st and 3rd party auto physical damage claims, including
both personal and business insurance claims. The claim types will
be basic to moderate physical damage coverages as it relates to
damage assessment. This includes collision, comprehensive, property
damage related to autos, rental and towing as well as fire, theft,
flood, lightning, diminished value claims and any claims that
involve injuries. The actual resolution and settlement of these
claims will be the responsibility of the Auto Claim Professional.
This position will serve as a technical resource for auto claim
staff and will provide advice and direction to claim professionals
on claim damages to achieve optimal outcomes. This position is
based 100% remotely and may include a combination of mobile work
and/or work from your primary residence. This job does not lead
others. What Will You Do? Delivers consistent service quality
throughout the claim life cycle, including but not limited to
prompt contact, explaining the process, setting expectations,
on-going effective communication, and follow-through and meeting
commitments to achieve optimal outcome on every file. Effectively
manages work assignments and promptly travel to location of vehicle
/ equipment. Arranges to view vehicle / equipment if not readily
accessible. Scopes claims utilizing technical expertise and
information gathered to accurately determine physical claim value
of claims using company recognized resources, estimating and
evaluation software. Establishes the physical damage claim value of
assigned losses. Prepares and documents accurate vehicle /
equipment damage appraisals, Actual Cash and Replacement values
according to applicable regulatory and corporate guidelines.
Partners with the assigned Claim Professional throughout the life
of the claim. Partners from initial investigation through final
recovery to ensure appropriate claim resolution and pursuit of
alternative recovery sources (e.g. Subrogation, SIU, etc.).
Negotiates the claim with the customer and/or repair facilities
leveraging appropriate resources and achieve agreement on value
including required payments. For applicable Total Loss claims,
determines settlement amounts, including applicable coverages and
deductibles. Negotiates and conveys claim settlements within
authority and initiate payment to the customer, including total
loss, rental reimbursement, etc. Provides all lines of business and
departments, i.e. property, Boat and Yacht, Inland Marine, Public
Sector, etc. with inspection assistance as needed, including
Catastrophe response. Effectively manages work assignments and
referrals. Reviews and analyzes coverage and apply policy
conditions, provisions, exclusions, and endorsements pertinent to a
variety of 1st party auto damage claims. When appropriate, conducts
damage management including properly managing the repair process.
Establishes timely and maintains appropriate claim and expense
reserves. Develops, documents and continually updates a plan of
action, including maintaining an effective diary to manage the
vehicle repair process to assist with bringing the repairs to a
timely resolution. Communicates claim damage assessment following
negotiation of value with repair facilities. Obtains authorization
to initiate payment to the customer/repair facility. In order to
perform the essential functions of this job, acquisition and
maintenance of Insurance License(s) may be required to comply with
state and Travelers requirements. Generally, license(s) must be
obtained within three months of starting the job and obtain ongoing
continuing education credits as mandated. This position will
require participation in our Catastrophe Response Program which
could include deployment away for a minimum of 16 days which
includes 2 travel days to assist our customers in other states.
Perform other duties as assigned. Additional
Qualifications/Responsibilities What Will Our Ideal Candidate Have?
Associate's Degree, Bachelor's Degree or Technical School Degree.
State appraiser and claim handling licenses (where applicable). Two
years of auto appraisal experience preferred; prior experience with
insurance carrier. Strong technical background including extensive
knowledge of auto repair and repair techniques, including thorough
understanding of auto terminology and construction. Thorough
knowledge of claims appraisal systems and overall claim operations,
Windows proficiency, including Excel and Word. Participates in Auto
Catastrophe response, including extended deployment and unscheduled
travel with minimal notice. Strong mathematical and negotiation
skills. Demonstrated ownership attitude and customer centric
response to all assigned tasks. Strong teamwork skills. Ability to
remain current on jurisdictional laws and regulations, and
communicating compliance requirements to other claim staff as
appropriate. Commitment to continuous education. Competency Levels:
Analytical Thinking - Basic. Judgment/Decision Making Basic.
Communication - Basic. Negotiation - Intermediate. Insurance
Contract Knowledge Basic. Principles of Investigation Basic. Value
Determination - Intermediate. Settlement Techniques - Intermediate.
Auto Technical - Intermediate. What is a Must Have? High School
Degree or GED with a minimum of one year auto appraisal experience.
Valid Driver's License.
Keywords: Msccn, Chapel Hill , Experienced Outside Auto Appraiser - Raleigh, NC, Accounting, Auditing , Raleigh, North Carolina
