Billing Services Supervisor - Customer Service Call Center

Company: UNC Health Care Systems
Location: Chapel Hill
Posted on: January 17, 2022

Job Description:

Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
This position functions as a mid-level manager with daily operational responsibilities for a P&A Billing Services team that supports several clinical departments. The position directly supervises claims coding specialists, medical coders, patient financial service representatives and medical support assistants.
Responsibilities: Maintains an environment of safety for patients, self and others. Supervises the operations of a cross-disciplinary team providing billing services. Provides direction and oversight to subordinates. Ensures staff complies with relevant regulations. Participates in staff recruitment, hiring and orientation. Selects and appraises employees. Conducts performance evaluations and employee discipline in accordance with UNCHCS policies and procedures. Ensures staff is appropriately trained, maintains employee attendance records. Manages the billing cycle as it relates to medical coding, claims administration, and financial counseling for the assigned area. Ensures that all billing related issues are reviewed. researched, and resolved. Performs routine and ad hoc analyses, audits, reporting, and workflow studies as required to ensure revenue optimization. Prepares reports related to clinical departments' revenue generation. Analyzes findings and presents to management and/customers. Independently, or in collaboration with other teams, develops and implements procedures to optimize revenue generation. Document new or revised procedures and ensures staff and clinical departments are aware of, and properly trained in, all procedures. Manages team projects and participate on intra-departmental projects. Lead or serve on recurring task force teams, project workgroups, special projects, and leadership meetings. Develops and implements process improvement plans. Develop and maintain strong working relationships with customers. Represent UNC HCS in meetings with customers and constituents. Educate customers on billing service operations. Provide consultation services to customers related to improved revenues, and advocate for patient and customer satisfaction. Other Information
Education Requirements: Requires Associate's degree in Business, Accounting, Public Administration, or Hospital Administration.
Licensure/Certification Requirements: No licensure or certification required.
Professional Experience Requirements: If Associate's degree, three (3) years experience in medical billing operations with at least one (1) year experience in a senior level or team lead role required. If High School degree, six (6) years of experience in medical billing operations with at least one (1) year experience in a senior level or team lead role required. If Bachelor's degree, one (1) year of experience in medical billing operations with at least one (1) year experience in a senior level or team lead role required.
Knowledge/Skills/and Abilities Requirements: Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, governmental regulations, etc. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups or users, managers, external customers, etc. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, type, or feel; regularly required to reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Customer Service Call Center
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes

Keywords: UNC Health Care Systems, Chapel Hill , Billing Services Supervisor - Customer Service Call Center, Accounting, Auditing , Chapel Hill, North Carolina